SM
Susan M
1 reviews | Active since Aug 2020
31 Aug 2020, 22:19
DHL HELL!
DHL Hell! My package has gone missing in the DHL vortex for over 2 weeks. everytime i call there its 25 minute hold time to get anyone on the phone and then when i do- its the same story. "oh we just need this one more peace of information" "oh someone tried to call you yesterday" (BS) "oh we will get back to you within 24-48 hours with and update" and alas still no package... this place is a total ****.
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DHL Express's replyOfficial
02 Sept 2020, 16:30Dear Susan,
I trust this mail finds you well and safe.
Thank you for bringing your complaint to our attention, I sincerely apologize for the manner in which this has been handled.
I can assure you we at DHL, take great pride in ensuring our customers have a satisfying experience with our services.
Please allow me a chance to investigate this with further and I will revert to you within the next 24 working hours.
Thank you. Kind Regards,On behalf of the MD office.Busisiwe Sithole
I trust this mail finds you well and safe.
Thank you for bringing your complaint to our attention, I sincerely apologize for the manner in which this has been handled.
I can assure you we at DHL, take great pride in ensuring our customers have a satisfying experience with our services.
Please allow me a chance to investigate this with further and I will revert to you within the next 24 working hours.
Thank you. Kind Regards,On behalf of the MD office.Busisiwe Sithole
Best regards,
DHL Express's reply02 Sept 2020, 16:30
Official
Dear Susan,
I trust this mail finds you well and safe.
Thank you for bringing your complaint to our attention, I sincerely apologize for the manner in which this has been handled.
I can assure you we at DHL, take great pride in ensuring our customers have a satisfying experience with our services.
Please allow me a chance to investigate this with further and I will revert to you within the next 24 working hours.
Thank you. Kind Regards,On behalf of the MD office.Busisiwe Sithole
I trust this mail finds you well and safe.
Thank you for bringing your complaint to our attention, I sincerely apologize for the manner in which this has been handled.
I can assure you we at DHL, take great pride in ensuring our customers have a satisfying experience with our services.
Please allow me a chance to investigate this with further and I will revert to you within the next 24 working hours.
Thank you. Kind Regards,On behalf of the MD office.Busisiwe Sithole
Best regards,