AM
Andile M
1 reviews | Active since Jun 2026
10 Jun 2026, 11:30
DHL has the worst customer service
DHL has the worst customer service. I ordered a phone from Revibe and, to this day, I still haven't received it. DHL says the shipment is on hold and requires import clearance. They sent me an ITAC application form last week, which I completed and returned immediately, but I have not received any update. I have tried calling customer service more than four times, but no one answers. I simply need DHL to process and approve the ITAC permit so that I can receive my phone. This delay and lack of communication are extremely frustrating.
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DHL Express's replyOfficial
10 Jun 2026, 12:02Dear Andile Mahlalela
We appreciate your bringing this issue to our attention.
Please accept our apologies for any inconvenience caused. We are committed to resolving the matter promptly and have already engaged the appropriate department. Rest assured, we are dedicated to providing you with our finest services at all times and will follow up with you within the next two hours.
Kind Regards
Customer Care Executive
DHL Express ZA
We appreciate your bringing this issue to our attention.
Please accept our apologies for any inconvenience caused. We are committed to resolving the matter promptly and have already engaged the appropriate department. Rest assured, we are dedicated to providing you with our finest services at all times and will follow up with you within the next two hours.
Kind Regards
Customer Care Executive
DHL Express ZA
DHL Express's reply10 Jun 2026, 12:02
Official
Dear Andile Mahlalela
We appreciate your bringing this issue to our attention.
Please accept our apologies for any inconvenience caused. We are committed to resolving the matter promptly and have already engaged the appropriate department. Rest assured, we are dedicated to providing you with our finest services at all times and will follow up with you within the next two hours.
Kind Regards
Customer Care Executive
DHL Express ZA
We appreciate your bringing this issue to our attention.
Please accept our apologies for any inconvenience caused. We are committed to resolving the matter promptly and have already engaged the appropriate department. Rest assured, we are dedicated to providing you with our finest services at all times and will follow up with you within the next two hours.
Kind Regards
Customer Care Executive
DHL Express ZA