SM
Sonwabo M
1 reviews | Active since Jul 2011
11 Mar 2021, 17:33
DHL has OVERCHARGED me AGAIN. ******!
Once again DHL has incorrectly charged me for customs. Last time the matter took almost a year to resolve and I wasn't even credited my full refund which was about +/- R600 short than what I was owed.
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DHL Express's replyOfficial
12 Mar 2021, 09:55Dear Sonwabo, I trust this mail finds you well and safe. Thank you for bringing your complaint to our attention, I sincerely apologise for the manner in which this has been handled. I can assure you we at DHL, take great pride in ensuring our customers have a satisfying experience with our services. Please allow us a chance to investigate this with further and I will revert to you within the next 24 working hours.
Customer Care Executive ZA | DHL Express DHL International (Pty) Ltd t/a DHL ExpressDHL HouseFabriek & Van Acht Rd, Isando1600, GautengSouth Africa
Customer Care Executive ZA | DHL Express DHL International (Pty) Ltd t/a DHL ExpressDHL HouseFabriek & Van Acht Rd, Isando1600, GautengSouth Africa
DHL Express's reply12 Mar 2021, 09:55
Official
Dear Sonwabo, I trust this mail finds you well and safe. Thank you for bringing your complaint to our attention, I sincerely apologise for the manner in which this has been handled. I can assure you we at DHL, take great pride in ensuring our customers have a satisfying experience with our services. Please allow us a chance to investigate this with further and I will revert to you within the next 24 working hours.
Customer Care Executive ZA | DHL Express DHL International (Pty) Ltd t/a DHL ExpressDHL HouseFabriek & Van Acht Rd, Isando1600, GautengSouth Africa
Customer Care Executive ZA | DHL Express DHL International (Pty) Ltd t/a DHL ExpressDHL HouseFabriek & Van Acht Rd, Isando1600, GautengSouth Africa