DHL has lost the plot

We have ordered an item from the UK in August, and this space is too small to be able to explain the total lack of customer service, we are receiving from these useless people working at DHL. We have paid our VAT, and spoke to a myriad of people in the organisation, but it is like an Alice in Wonderland or Wizard of Oz experience. If there is one concerned employee in your inept organisation, I would like to hear from you, how you will see to it that we will receive our parcel. Unfortunately I have to select one star to be able to type my report, as I would not give you any. I have a feeling this is not going to happen. I would like to talk to the managing director of your organisation, and not to one of your workers, you do not realise how angry I am!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!