ER
Estelle R

1 reviews | Active since Apr 2012

11 Aug 2015, 20:26

DHL getting me to the church on time

I was on my way via Dubai, to my daughter's wedding in Cleveland. I realized I had taken my expired US Visa in old passport) and was refused my flight from Dubai into the States. This was on 29/7/15. My wife continued on the trip, but I had to remain in Dubai and got my friend in Jhb, to fetch my correct passport with valid visa and courier it via DHL to me in Dubai. He was told that they were not so sure it would reach me any time before Fri. (31/7), but with a lot of explaining and begging to get me to my daughter's wedding, I received the passport on Thurs. morning and was able to fly out to Cleveland on Thurs. afternoon. I am so very grateful that I was able to be at my daughter's wedding, as she would surely have written me off as her Dad, had I not been there. For going beyond the call of duty, I applaud you DHL for a job more than well-done. I certainly hope the person who was responsible for this will get the necessary praise.

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Replies (1)
DHL Express
DHL Express's reply12 Aug 2015, 11:04
Official
Hello Liefhaas,

Thank you for your note and I am pleased to see that you had a good experience with our us. Thank you for your business and if there is anything we can assist with please do not hesitate to contact us again.

Regards,
Akhona Mvuza
Customer Care Executive Office