DHL - Fantastic Marketing no Customer Service

How can it be this difficult to set up an account with a global leader in the field? Or is all the experience sitting in your marketing department and not on the front end?

I have resulted in reaching out to a contact on LinkedIn just to get hold of a human to discuss the account. This lady was lovely, but could not assist and has been for the last week keeping in touch to check if someone has made contact.

No one has.

Need international Courier service and an E-commerce solution, which you promote and advertise as a solution, but you are unable to deliver.