1 reviews | Active since Apr 2015
dhl fails me
Parcel arrived 10 days ago.i paid my duty etc and no still excuses after the next .R8000 out of pocket and nothing to show for it.
Dear Aubrey,
Please accept my sincerest apologies for the manner in which this situation has been handled.
As it currently stands your case has been escalated internally with both our customer care and imports department. In as much as we endeavor for positive customer experiences we do not control the customs clearance process. The transit times quoted on our shipments is dependent on customs clearance and the customs authorities in the country.
I understand that this incident has been of great disappointment to you and I assure you that this matter has not been taken lightly and is in no way reflective of the level of service that DHL Express prides itself in.
Kindly confirm the waybill number that your parcel was moving on ?
Thank you & kind regards,
Dear Aubrey,
Please accept my sincerest apologies for the manner in which this situation has been handled.
As it currently stands your case has been escalated internally with both our customer care and imports department. In as much as we endeavor for positive customer experiences we do not control the customs clearance process. The transit times quoted on our shipments is dependent on customs clearance and the customs authorities in the country.
I understand that this incident has been of great disappointment to you and I assure you that this matter has not been taken lightly and is in no way reflective of the level of service that DHL Express prides itself in.
Kindly confirm the waybill number that your parcel was moving on ?
Thank you & kind regards,