DS
DG S
1 reviews | Active since Aug 2014
02 Sept 2022, 09:43
DHL fail to deliver again
Worst service ever! More than a week to make a delivery with nonsens excuses. Will for sure never use DHL again.
Helpful (0)
Replies (3)0
Replies (3)
DHL Express's replyOfficial
02 Sept 2022, 10:25Dear DG Strachan,
Thank you for your post. On behalf of DHL Express, I would like to apologize for the undoubted inconvenience the delay in delivery of the above shipment has caused.
We received your complaint and looking into it. Please expect feedback from us no later than 13H00 today.
Kindest regards.Avery Visagie Customer Care Executive ZA | DHL Express
Thank you for your post. On behalf of DHL Express, I would like to apologize for the undoubted inconvenience the delay in delivery of the above shipment has caused.
We received your complaint and looking into it. Please expect feedback from us no later than 13H00 today.
Kindest regards.Avery Visagie Customer Care Executive ZA | DHL Express
DHL Express's reply02 Sept 2022, 10:25
Official
Dear DG Strachan,
Thank you for your post. On behalf of DHL Express, I would like to apologize for the undoubted inconvenience the delay in delivery of the above shipment has caused.
We received your complaint and looking into it. Please expect feedback from us no later than 13H00 today.
Kindest regards.Avery Visagie Customer Care Executive ZA | DHL Express
Thank you for your post. On behalf of DHL Express, I would like to apologize for the undoubted inconvenience the delay in delivery of the above shipment has caused.
We received your complaint and looking into it. Please expect feedback from us no later than 13H00 today.
Kindest regards.Avery Visagie Customer Care Executive ZA | DHL Express
DS
DG S's updateReviewer Update
02 Sept 2022, 12:18Thank you for the unprofessional call. I am still awaiting your promised email......oh, wait, there is probably some red tape why you couldn't send the email, and it will be destroyed or sent back together with the parcel......what a joke you are.
DHL making the problem the customer's, and just shrugging their shoulders. I now understand why you require payment upfront. Will for sure not do business with DHL in my private capacity nor business capacity again.
DHL making the problem the customer's, and just shrugging their shoulders. I now understand why you require payment upfront. Will for sure not do business with DHL in my private capacity nor business capacity again.
DS
DG S's update02 Sept 2022, 12:18
Reviewer Update
Thank you for the unprofessional call. I am still awaiting your promised email......oh, wait, there is probably some red tape why you couldn't send the email, and it will be destroyed or sent back together with the parcel......what a joke you are.
DHL making the problem the customer's, and just shrugging their shoulders. I now understand why you require payment upfront. Will for sure not do business with DHL in my private capacity nor business capacity again.
DHL making the problem the customer's, and just shrugging their shoulders. I now understand why you require payment upfront. Will for sure not do business with DHL in my private capacity nor business capacity again.
DHL Express's replyOfficial
02 Sept 2022, 12:29Dear DG Strachan,
Once again, I regret any inconvenience caused by this incident and the information provided is as discussed. The email was sent at 11:58.
Kindest regards.Avery Visagie Customer Care Executive ZA | DHL Express
Once again, I regret any inconvenience caused by this incident and the information provided is as discussed. The email was sent at 11:58.
Kindest regards.Avery Visagie Customer Care Executive ZA | DHL Express
DHL Express's reply02 Sept 2022, 12:29
Official
Dear DG Strachan,
Once again, I regret any inconvenience caused by this incident and the information provided is as discussed. The email was sent at 11:58.
Kindest regards.Avery Visagie Customer Care Executive ZA | DHL Express
Once again, I regret any inconvenience caused by this incident and the information provided is as discussed. The email was sent at 11:58.
Kindest regards.Avery Visagie Customer Care Executive ZA | DHL Express