PL
Peter L
1 reviews | Active since Oct 2020
08 Oct 2021, 11:22
DHL
After 1 package was opened and some of the contents ****** the next package never arrived because they said as the package was damaged they could not read my delivery address asking me to give a new one . What a **** their site guided me to a site that wanted to sell me an i-phone !!!! asking for credit card details etc SO DO NOT TOUCH DHL
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DHL Express's replyOfficial
08 Oct 2021, 13:13Dear Peter Lange,
I trust this mail finds you well and safe.
Thank you for bringing your complaint to our attention, I sincerely apologise for the manner in which this has been handled.
I can assure you we at DHL, take great pride in ensuring our customers have a satisfying experience with our services.
Please allow me a chance to investigate this with further and I will revert to you within the next 24 working hours.
Thank you.
Kind Regards,
On behalf of the MD office.
Busisiwe Sithole
DHL Express's reply08 Oct 2021, 13:13
Official
Dear Peter Lange,
I trust this mail finds you well and safe.
Thank you for bringing your complaint to our attention, I sincerely apologise for the manner in which this has been handled.
I can assure you we at DHL, take great pride in ensuring our customers have a satisfying experience with our services.
Please allow me a chance to investigate this with further and I will revert to you within the next 24 working hours.
Thank you.
Kind Regards,
On behalf of the MD office.
Busisiwe Sithole