DHL Express worst service!

The worst service I have ever experienced with a courier company. My mom send my daughters a gift box from Botswana on the 14th of February '26 it is 2 weeks later and still did not receive the package. It is on hold with customs. I got a call from them requesting import documents and proof of payment. I told the lady I am not importing anything nor did I buy anything and that it is a gift that my mother send my daughters. The way bill also states gift. After that call a week ago already I have send numerous emails for updates and have not received any response. On DHL tracking it has been going in and out parcel clearance event and then back on hold! I will never recommend their services!