VW
Val W
1 reviews | Active since Sept 2020
16 Sept 2020, 10:31
DHL EXPRESS SUCKS
An item was sent to me from the UK. It arrived in Durban last Thursday evening, but has not yet been delivered. Calling their office results in a long wait and then being cut off. Their international office is unable to contact them and has the same problem. It is now Wednesday morning, nearly a week later. What do I have to do to get delivery? Shocking service and totally unacceptable.
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Replies (2)0
Replies (2)
DHL Express's replyOfficial
16 Sept 2020, 11:13Dear Val Waldeck
I trust this mail finds you well and safe.
Thank you for bringing your complaint to our attention, I sincerely apologise for the manner in which this has been handled.
I can assure you we at DHL, take great pride in ensuring our customers have a satisfying experience with our services.
Please allow me a chance to investigate this with further and I will revert to you within the next 24 working hours.
Thank you.
Kind Regards,On behalf of the MD office.
Busisiwe Sithole
I trust this mail finds you well and safe.
Thank you for bringing your complaint to our attention, I sincerely apologise for the manner in which this has been handled.
I can assure you we at DHL, take great pride in ensuring our customers have a satisfying experience with our services.
Please allow me a chance to investigate this with further and I will revert to you within the next 24 working hours.
Thank you.
Kind Regards,On behalf of the MD office.
Busisiwe Sithole
DHL Express's reply16 Sept 2020, 11:13
Official
Dear Val Waldeck
I trust this mail finds you well and safe.
Thank you for bringing your complaint to our attention, I sincerely apologise for the manner in which this has been handled.
I can assure you we at DHL, take great pride in ensuring our customers have a satisfying experience with our services.
Please allow me a chance to investigate this with further and I will revert to you within the next 24 working hours.
Thank you.
Kind Regards,On behalf of the MD office.
Busisiwe Sithole
I trust this mail finds you well and safe.
Thank you for bringing your complaint to our attention, I sincerely apologise for the manner in which this has been handled.
I can assure you we at DHL, take great pride in ensuring our customers have a satisfying experience with our services.
Please allow me a chance to investigate this with further and I will revert to you within the next 24 working hours.
Thank you.
Kind Regards,On behalf of the MD office.
Busisiwe Sithole
VW
Val W's updateReviewer Update
16 Sept 2020, 13:42Thank you for your response. Someone called today and informed me that the delivery truck was hijacked and the contents ******. this is a replacement USA debit card. Will DHL consider shipping another card free-of-charge? Val Waldeck
VW
Val W's update16 Sept 2020, 13:42
Reviewer Update
Thank you for your response. Someone called today and informed me that the delivery truck was hijacked and the contents ******. this is a replacement USA debit card. Will DHL consider shipping another card free-of-charge? Val Waldeck