1 reviews | Active since Nov 2010
DHL Express - staff has no clue - loses your documents & then places your shipments on hold while they wonder around in the dark..
TERRIBLE.
Will never use DHL again.
a) DHL Express (Johannesburg) "lost" my proof of payment email. For 5 days they could not find it. Even after sending it to them again,
b) my package gets placed on hold (for inspection) because the proof of payment document is missing.
c) I get assigned a case officer (Aletta Tshabalala) who doesn't return my calls but has time to go on lunch... without returning a call she received 2 hours before . I guess she must have been extremely hungry.
d) Another person (Kekanetswe Ruele) asks me to send the proof of payment AGAIN - after already having sent it (when it was made 5 days ago) AND to ********** The cherry on the cake - Due to the inspection there is an additional 5-7 working day delay.
I used DHL Express because of their so-called fast turn-around time. (USA to SA)
Sadly their staff in South Africa are so *********** that I could have used the United States Postal Service instead.
My package would have arrived quicker.
Dear Hendrik,
Thank you for contacting DHL Express .
I apologise if your last interaction with us was not as seamless as we would have wanted it to be .I assure you that your concerns have not been taken lightly and will receive the full attention it rightfully deserves .
My understanding is that your shipment is currently detained by Customs . In as much as we endeavor for positive customer experiences we do not control the customs clearance process. This is regulated and governed by government officials in each country. The transit times quoted on our shipments is dependent on customs clearance and the customs authorities in the country.
Please can you forward me your DHL Tracking number so that I may follow up on the progress of your shipment for you ?
Best Regards,
Ms Buhle Sekoboane
Customer Care Executive Office
DHL Express – South Africa
DHL House
Cnr: Fabriek and Van Acht Streets
Isando, Gauteng, 1600
Dear Hendrik,
Thank you for contacting DHL Express .
I apologise if your last interaction with us was not as seamless as we would have wanted it to be .I assure you that your concerns have not been taken lightly and will receive the full attention it rightfully deserves .
My understanding is that your shipment is currently detained by Customs . In as much as we endeavor for positive customer experiences we do not control the customs clearance process. This is regulated and governed by government officials in each country. The transit times quoted on our shipments is dependent on customs clearance and the customs authorities in the country.
Please can you forward me your DHL Tracking number so that I may follow up on the progress of your shipment for you ?
Best Regards,
Ms Buhle Sekoboane
Customer Care Executive Office
DHL Express – South Africa
DHL House
Cnr: Fabriek and Van Acht Streets
Isando, Gauteng, 1600
Dear Hendrik,
Thank you for contacting DHL Express .
I apologise if your last interaction with us was not as seamless as we would have wanted it to be .I assure you that your concerns have not been taken lightly and will receive the full attention it rightfully deserves .
My understanding is that your shipment is currently detained by Customs . In as much as we endeavor for positive customer experiences we do not control the customs clearance process. This is regulated and governed by government officials in each country. The transit times quoted on our shipments is dependent on customs clearance and the customs authorities in the country.
Please can you forward me your DHL Tracking number so that I may follow up on the progress of your shipment for you ?
Best Regards,
Ms Buhle Sekoboane
Customer Care Executive Office
DHL Express – South Africa
DHL House
Cnr: Fabriek and Van Acht Streets
Isando, Gauteng, 1600
Dear Hendrik,
Thank you for contacting DHL Express .
I apologise if your last interaction with us was not as seamless as we would have wanted it to be .I assure you that your concerns have not been taken lightly and will receive the full attention it rightfully deserves .
My understanding is that your shipment is currently detained by Customs . In as much as we endeavor for positive customer experiences we do not control the customs clearance process. This is regulated and governed by government officials in each country. The transit times quoted on our shipments is dependent on customs clearance and the customs authorities in the country.
Please can you forward me your DHL Tracking number so that I may follow up on the progress of your shipment for you ?
Best Regards,
Ms Buhle Sekoboane
Customer Care Executive Office
DHL Express – South Africa
DHL House
Cnr: Fabriek and Van Acht Streets
Isando, Gauteng, 1600
Dear Hendrik,
Thank you for contacting DHL Express .
I apologise if your last interaction with us was not as seamless as we would have wanted it to be .I assure you that your concerns have not been taken lightly and will receive the full attention it rightfully deserves .
My understanding is that your shipment is currently detained by Customs . In as much as we endeavor for positive customer experiences we do not control the customs clearance process. This is regulated and governed by government officials in each country. The transit times quoted on our shipments is dependent on customs clearance and the customs authorities in the country.
Please can you forward me your DHL Tracking number so that I may follow up on the progress of your shipment for you ?
Best Regards,
Ms Buhle Sekoboane
Customer Care Executive Office
DHL Express – South Africa
DHL House
Cnr: Fabriek and Van Acht Streets
Isando, Gauteng, 1600
Dear Hendrik,
Thank you for contacting DHL Express .
I apologise if your last interaction with us was not as seamless as we would have wanted it to be .I assure you that your concerns have not been taken lightly and will receive the full attention it rightfully deserves .
My understanding is that your shipment is currently detained by Customs . In as much as we endeavor for positive customer experiences we do not control the customs clearance process. This is regulated and governed by government officials in each country. The transit times quoted on our shipments is dependent on customs clearance and the customs authorities in the country.
Please can you forward me your DHL Tracking number so that I may follow up on the progress of your shipment for you ?
Best Regards,
Ms Buhle Sekoboane
Customer Care Executive Office
DHL Express – South Africa
DHL House
Cnr: Fabriek and Van Acht Streets
Isando, Gauteng, 1600