DHL Express South Africa what a Sham!!!

After my global parcel had arrived and was held at Customs. I received a barrage of messages day and night to pay for my duties and VAT. It took ONLY one day then i tried to pay through their portal but there was a system error. I called and Makhosini Ntuli and Tshegofatso confirmed the system fault, on the 12th of June. On the 13th of June I went to their Riverhorse Depot and made the payment on a speed point at their PREMISES… I was expecting too parcels. The next morning on the 14th I went on their website to track my shipment. The new update stated that my parcel was delivered in Cape Town on the 12th of June and it had been cleared for ALL holds with Customs. The name of the Clearing Broker is Alex Mus****. I spoke to Khulu Mahlatsi at Customer Services at 10:30 AM, she called a colleague of hers in another department and they confirmed that they had received my payment the day before. But she couldn’t make sense of the delivery shipment status two days prior. I spoke to Lerato Mpele at 11:23 AM she did nothing for me! Then I spoke to Makhosini Ntuli at 12:47 PM who promised to call me back in no time but never did get back. I spoke to Tshegofatso Moumakwe at 13:36 PM and again at 14:15 PM who was seriously UNHELPFUL! She told me that the payment does not reflect in their bank and asked which email did I use to send proof of payment. After I had explained to her that it POS at Riverhorse Depot. I finally spoke to Eva Mashala at 15:19 she told me to wait for a call from Nombulelo Nqakwana at this point, I point blank refused to hang up. The call lasted for 50 minutes on hold at long last she said my parcel was found in Cape Town, it was due for courier same day, she was told. Then an email followed up from Nombulelo Nqakwana with different information. She claimed the parcel was still at Customs for clearance. However the shipment status was still the same and proof documents and invoices were ALL missing for my parcel.

Staff collusion was the only thing that could have happened. The different departments must have worked together from the Clearence to Finance and Dispatch!!!

I opted to pick up my parcel in person. But they delivered at 7:30am on the 18th of June 2024. No source documents were available. I AM still waiting for my receipts from Customs.