DHL EXPRESS SHOULD BE CALLED DHL IN NO HURRY - NO CUSTOMER SERVICE

I requested a parcel to be collected and sent - there has been a delay after delay. from the onset allocating the incorrect driver to collect the parcel caused the first delay. The parcel has still not be delivered waybill AWB:***. I have wasted to so much airtime sitting on the phone being given promise after promise to be told today it has been delayed further. Useless customer service nobody knows what the other is doing. The supervisor phones once and no follow up. I have placed two complaints on DHL themselves and still not delivery.