DHL Express: shocking service and bad lies to cover it

I had a parcel coming from Amazon US due for delivery on 13 July. The parcel arrived earlier. A bogus attempt to deliver was made on Friday, 10 July, claiming that we were not home. Both my husband and myself work from home and we were both at home. I arranged via DHL Express website to deliver again today. This afternoon at 14:30 I phoned their Call Centre to find out where my parcel is. Then I was told by the agent that it does not help to make the arrangements on their website as it does not work. He further informed me that the parcel did not go out today due to the bogus on Friday that we were not at home. When I said we were home the whole day, I was told that they needed an access code to get into the estate, but we do not even operate with access codes: the gate phones us and then we let the driver in. I asked when a next attempt would've been made if I did not phone in today - answer was only when I phone from my side to tell them that their service is pathetic. This is unacceptable - you would expect a courier service as expense as DHL would have their **** together. I would advise no one to use this service as they are absolutely useless. Expecting me to query my delivery due to incompetence from their staff. It was not even a good lie as neither of us got any call on Friday from the security gate. Yet every week my parcels from Takelot is delivered without such nonsense and bad excuses. Shame on you - you should be better than this!!!