1 reviews | Active since Oct 2020
DHL Express ******** There Customers.
DHL Express is ******** people and you all should be very carefull... They make up there own amounts for customs and packages dont get priority lost money on stuff i ordered from online shop and they keep telling me its at customs nearly 2 months... and suddenly when i get angry at them they suddenly produce a **** as hell invoice for R5000 and the item is less than R900 i have proof of the **** and i will go to the ends to expose this *****... They dont produce evidence of the customs or any other info... This is not a badmouthing campaign against DHL its about how they de***** the public... this is the Tracking Number AWB:***... 2 months item cost R900 and they charge R5000 clearance fee...not courier cost clearance fee
Thank you for your email
Your concerns are noted, I appreciate that this has not been a happy encounter with DHL Express, as we strive to offer a top quality service at all times. Incidents of this nature are not taken lightly and we appreciate feedback from our valued customers in order to improve on our services.
Please note that the parcel is not missing.
DHL has no control over the clearance process and we are obliged to follow due process set by Customs until the matter is resolved and the shipment is finally released and we are able to deliver.
Once again, I regret any inconvenience caused by this incident.
Thank you.
Kind Regards,On behalf of the MD office.Busisiwe Sithole
Thank you for your email
Your concerns are noted, I appreciate that this has not been a happy encounter with DHL Express, as we strive to offer a top quality service at all times. Incidents of this nature are not taken lightly and we appreciate feedback from our valued customers in order to improve on our services.
Please note that the parcel is not missing.
DHL has no control over the clearance process and we are obliged to follow due process set by Customs until the matter is resolved and the shipment is finally released and we are able to deliver.
Once again, I regret any inconvenience caused by this incident.
Thank you.
Kind Regards,On behalf of the MD office.Busisiwe Sithole