SS
Sisinyana S
1 reviews | Active since Sept 2024
26 May 2025, 11:48
DHL Express SA. Horrible experience
DHL Express SA. Horrible experience still have not recieved my shipment, which was supposed to be Delivered on 22.05.2025, today is the 26th, think again before using DHL Express, customer service will send you from pillar to post, how long does Customs needs to clear a shipment
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Replies (3)0
Replies (3)
DHL Express's replyOfficial
26 May 2025, 13:29Good day Sisinyana
I hope you are well.
Thank you for bringing this issue to our attention.
We sincerely apologize for any inconvenience this may have caused. We are committed to resolving the matter promptly and have already engaged the appropriate department. Rest assured, we are dedicated to providing you with the highest level of service at all times, and we will follow up with you within the next two hours.
| DHL International Pty Ltd t/a DHL Express Waterfall Logistics Precinct Pretoria Main Road Waterfall City Midrand, 2090 Gauteng South Africa Telephone *** Please visit our DHL Guide to learn more about the Importing & Exporting information on our Top 25 Lanes for South Africa.
I hope you are well.
Thank you for bringing this issue to our attention.
We sincerely apologize for any inconvenience this may have caused. We are committed to resolving the matter promptly and have already engaged the appropriate department. Rest assured, we are dedicated to providing you with the highest level of service at all times, and we will follow up with you within the next two hours.
| DHL International Pty Ltd t/a DHL Express Waterfall Logistics Precinct Pretoria Main Road Waterfall City Midrand, 2090 Gauteng South Africa Telephone *** Please visit our DHL Guide to learn more about the Importing & Exporting information on our Top 25 Lanes for South Africa.
DHL Express's reply26 May 2025, 13:29
Official
Good day Sisinyana
I hope you are well.
Thank you for bringing this issue to our attention.
We sincerely apologize for any inconvenience this may have caused. We are committed to resolving the matter promptly and have already engaged the appropriate department. Rest assured, we are dedicated to providing you with the highest level of service at all times, and we will follow up with you within the next two hours.
| DHL International Pty Ltd t/a DHL Express Waterfall Logistics Precinct Pretoria Main Road Waterfall City Midrand, 2090 Gauteng South Africa Telephone *** Please visit our DHL Guide to learn more about the Importing & Exporting information on our Top 25 Lanes for South Africa.
I hope you are well.
Thank you for bringing this issue to our attention.
We sincerely apologize for any inconvenience this may have caused. We are committed to resolving the matter promptly and have already engaged the appropriate department. Rest assured, we are dedicated to providing you with the highest level of service at all times, and we will follow up with you within the next two hours.
| DHL International Pty Ltd t/a DHL Express Waterfall Logistics Precinct Pretoria Main Road Waterfall City Midrand, 2090 Gauteng South Africa Telephone *** Please visit our DHL Guide to learn more about the Importing & Exporting information on our Top 25 Lanes for South Africa.
SS
Sisinyana S's updateReviewer Update
26 May 2025, 15:16DHL thank you for the response:
however this does not promptly resolve delay as i still have to wait another day:
Good day SisinyanaI hope you are well.Please note the parcel was pending clearance, the shipment has cleared and the parcel will be arranged for delivery tomorrow.Please hold for my next update on the 27/05/2025 before 14:35If you require further assistance in the meantime, please do not hesitate to contact me using the details below.Thank you for choosing DHL Express! For tracking updates or information about our services, please visit our website at mydhl.express.dhl.Kind Regards, Ntombi ZwaneCustomer Care Executive ZA | DHL Express DHL International Pty Ltd t/a DHL ExpressWaterfall Logistics Precinct,Pretoria Main Road,Waterfall City,Midrand, 2090GautengSouth Africa
however this does not promptly resolve delay as i still have to wait another day:
Good day SisinyanaI hope you are well.Please note the parcel was pending clearance, the shipment has cleared and the parcel will be arranged for delivery tomorrow.Please hold for my next update on the 27/05/2025 before 14:35If you require further assistance in the meantime, please do not hesitate to contact me using the details below.Thank you for choosing DHL Express! For tracking updates or information about our services, please visit our website at mydhl.express.dhl.Kind Regards, Ntombi ZwaneCustomer Care Executive ZA | DHL Express DHL International Pty Ltd t/a DHL ExpressWaterfall Logistics Precinct,Pretoria Main Road,Waterfall City,Midrand, 2090GautengSouth Africa
SS
Sisinyana S's update26 May 2025, 15:16
Reviewer Update
DHL thank you for the response:
however this does not promptly resolve delay as i still have to wait another day:
Good day SisinyanaI hope you are well.Please note the parcel was pending clearance, the shipment has cleared and the parcel will be arranged for delivery tomorrow.Please hold for my next update on the 27/05/2025 before 14:35If you require further assistance in the meantime, please do not hesitate to contact me using the details below.Thank you for choosing DHL Express! For tracking updates or information about our services, please visit our website at mydhl.express.dhl.Kind Regards, Ntombi ZwaneCustomer Care Executive ZA | DHL Express DHL International Pty Ltd t/a DHL ExpressWaterfall Logistics Precinct,Pretoria Main Road,Waterfall City,Midrand, 2090GautengSouth Africa
however this does not promptly resolve delay as i still have to wait another day:
Good day SisinyanaI hope you are well.Please note the parcel was pending clearance, the shipment has cleared and the parcel will be arranged for delivery tomorrow.Please hold for my next update on the 27/05/2025 before 14:35If you require further assistance in the meantime, please do not hesitate to contact me using the details below.Thank you for choosing DHL Express! For tracking updates or information about our services, please visit our website at mydhl.express.dhl.Kind Regards, Ntombi ZwaneCustomer Care Executive ZA | DHL Express DHL International Pty Ltd t/a DHL ExpressWaterfall Logistics Precinct,Pretoria Main Road,Waterfall City,Midrand, 2090GautengSouth Africa
DHL Express's replyOfficial
26 May 2025, 15:52Dear Sisinyana Sikhosana
Thank you for your note, your case handler will contact you to further assist.
Kind Regards,
Customer Care Executive ZA | DHL Express DHL International Pty Ltd t/a DHL ExpressWaterfall Logistics Precinct,Pretoria Main Road,Waterfall City,Midrand, 2090GautengSouth Africa
Thank you for your note, your case handler will contact you to further assist.
Kind Regards,
Customer Care Executive ZA | DHL Express DHL International Pty Ltd t/a DHL ExpressWaterfall Logistics Precinct,Pretoria Main Road,Waterfall City,Midrand, 2090GautengSouth Africa
DHL Express's reply26 May 2025, 15:52
Official
Dear Sisinyana Sikhosana
Thank you for your note, your case handler will contact you to further assist.
Kind Regards,
Customer Care Executive ZA | DHL Express DHL International Pty Ltd t/a DHL ExpressWaterfall Logistics Precinct,Pretoria Main Road,Waterfall City,Midrand, 2090GautengSouth Africa
Thank you for your note, your case handler will contact you to further assist.
Kind Regards,
Customer Care Executive ZA | DHL Express DHL International Pty Ltd t/a DHL ExpressWaterfall Logistics Precinct,Pretoria Main Road,Waterfall City,Midrand, 2090GautengSouth Africa