DHL Express......really??

Paid EXTRA for a DHL Express service on an order from Chain Reaction Cycles. Item was packed and shipped within 12-hours. DHL tracking showed parcel arriving in JHB on Wed morning 16th Sept just after 07:00. No status change over the next 36-hours made me contact them to understand what the problem was. Lady apologised for the poor service and promised that I would have a customs invoice by COB on Thurs (which was needed to have items cleared). As expected, COB came and went without any invoice. Called them this morning after which the invoice was produced. Paid invoice immediately and have heard nothing since, called again this afternoon to get an update and was told that customs can take 2 to 48 hours to clear. Of all the DHL agents that I dealt with, NOT ONE was able to offer me a first call resolution. Item sat in customs for 36-hours without anybody from DHL getting in touch to facilitate the process. Complete lack of trying to resolve from all agents. DHL failure, will be reporting back to CRC to detail how DHL have soured my purchase experience, forced to do all of the following up to make up for lack of ownership and communication to clients. Last time I pay for \Express""";;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;474092;793962;16;2;1;1;5;3;5;15/09/18 23:36;228;1;15/09/18 21:47;15/09/18 19:48;WORST NETWORK - 5 years Congestion problem at Exch;3,40E+11;;***;After 5 years the congestion problems at our Exchange in Minnebron (which is less than a kilometer away from me) is still on going!!... I pay for a 4Mbps line speed but hardly ever get that service....I have complained so many times but no action is taken only promises are given by Telkom with no results...I have a track record of complaints on Hello Peter, Facebook etc but still this problem is persisting...Your service is PUTRID. A fault was logged today lets see how long it will take Telkom to attend to this problem, when it takes them 5 years with the same problem wonder what promises will be given this time around.<br> <br> TELKOM EXPLAIN TO ME HOW IT IS POSSIBLE THAT AFTER 5 YEARS YOUR EXCHANGE IS STILL CONGESTED...yet you keep informing us that the Exchange was upgraded, how is it possible that the problem then still persists? DOES IT TAKE TELKOM 5 YEARS TO SORT OUT ONE EXCHANGE???<br> <br> Yet when it comes to the billing you want prompt payments but you don't deliver the service we pay for.<br> <br> When will this problem ever be resolved???;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;892171;624;4;2;0;1;0;0;2;15/09/21 12:03;228;NULL;15/09/21 10:13;15/09/21 8:15;Earphones stopped working and not replying;9,10E+12;;***;I got earphones with my Samsung phone a mere 6 months ago. The earphones are already broken. I queried if there was a warranty so I could get new earphones or if Samsung has a measly standards of 6 months or less on their earphones on the samsung mobile south africa facebook page only to receive no response. I then noticed that every other query addressed to samsung on this facebook page was answered. I then reminded them of my question and asked why I had not received response for 2 days and still received no response.I find it unacceptable that queries on prices and payments are answered almost immediately while other queries such as mine are ignored. ;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;897968;61;22;2;0;1;0;0;2;15/10/15 14:02;228;NULL;15/09/21 12:05;15/09/21 10:14;Discovery Helath Denies my Authorisation;***;Jillian Van Reenen, Rosanna Kinloch, and Dr Kretzmar;***;Discovery has refused me authorisation to have my baby in hospital as I was not aware that I was pregnant and even after finding out that I was and informing them of it, they did not make me aware that they will be putting a 12 month waiting period on the pregnancy. They informed me a week before the birth of this.<br> After having numerous calls to Discovery about my birth plan and about my baby, Discovery has claimed that they were not aware that I will be giving birth on my medical aid scheme but they will cover the baby as soon as he is born. They have not once contacted me stating that they will not be covering the birth of my baby, they only informed me a week before I was expected to give birth. I received a sms on 21 September 2015 from Jillian van Reenen and when I phoned back she told me that they are refusing to cover the pregnancy and that they will withdraw all the payments made thus far for the baby. She then put me through to Rosanna Kinloch who is the team leader of the non-disclosure department. ;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;437290;654;15;2;0;1;0;0;2;15/09/23 15:37;228;NULL;15/09/22 13:43;15/09/22 11:49;not happy ;8,71E+12;front house-machines-service;***;my husband wanted to spoil me and our children as i have finally gotten work and he knows panarotties is my favorite. however come to the end of the evening and we had to pay the payment went off twice and it has been a total irritation to OBTAIN our money back and we have been to the restaurant TWICE in one week, where it was supposed to be a refund reversal in 24hrs as promised to us by the lady at front house.<br> <br> keep in mind i have two children and only just started working after being unemployed and we live on a tight budget.<br> <br> i am not impressed with the situation and the way they handled us as clients a week into us having to go in and query.<br> <br> my husband has now stated never again will he take us there and i have lost a favorite place for me and my children<br> <br> NOT HAPPY FESTIVAL MALL BRANCH.<br> <br> ON TOP OF IT ALL THE STAFF KNOW THE MACHINE GIVES A PROBLEM HOWEVER THERE IS NO SIGN OR ANY INDICATION OF THE PROBLEM FROM THE WAITERS. WHERE IF WE WERE INFORMED WE WOULD HAVE GONE TO WITHDRAW THE MONEY NEEDED TO MAKE PAYMENT.<br> <br> it was on the 10th of sep and it is now the 22 sept<br> ;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;611000;893260;16;2;0;1;0;0;2;15/09/24 17:06;228;NULL;15/09/22 15:10;15/09/22 13:18;***** up;8,51E+12;;***;Mtn doesn't seem to want to to help at all I asked for a number change due to harrasment from my ex and her bf threats so mtn asked me to go get advitdavit from ploice so I went to capetown international to change number the guy who help me change number told me every thing is sorted got new number on my contract. For 2 months have recieved no data or airtime on my number. So went into branch yesterday to get is sorted so know they tell me am on prepaid. So asked woman to swop my number to the top up contract that im on. Get phone call 2 day and get told I must pay an extra R250 to get a nit swapped and theyll give me new number everyone has got my new number this is mtn ***** up not mine they must fix it. When my contracts come up for renewing I well not be renewing any contratcs with mtn due to poor service lac of service and and poor communication from brand to customer. ;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;130350;357;16;2;0;1;0;0;2;15/09/23 12:13;228;NULL;15/09/23 10:20;15/09/23 8:25;WAITING FOR REPAIR ANSWER;8,81E+12;;***;Still waiting for repair answer or status on my repair, Vodacom not phoning me back <br> job number ***3;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;557201;357;16;2;0;1;0;0;2;15/09/25 14:24;228;NULL;15/09/25 11:56;15/09/25 10:36;Power internet bundles are a waste of time and mon;8,20E+12;Nthabiseng (***);***;Once again Vodacom used my data instead of using the power internet bundles I bought yesterday. Once again I was on the phone 4 which feels like a lifetime to get the exact WRONG answer as I did with my previous call to Vodacom with the SAME issue. I had 2 tell Nthabiseng (who wouldn't give me her surname) that they supposed 2 use the power bundle FIRST and not my data. Putting me on hold again, came back & said yes Im right. Vodacom needs to train their staff. She said it would take up to 48 hrs for my data 2 b reversed so last night I bought normal data as I didn't want to pay out of bundle rates for 48 hrs. just to wake up this morning and see that it was already reversed. It didn't bother me until I logged on to the app to see that MY data is taken from my NEW bundle and the reversed data is left behind. Ive seen this with my wifi contract as well. Vodacom takes data from the bundle that expires last and then you end up losing data from another bundle cause it expired. I received a sms around 10 saying that they are working on my query but the app showed it was resolved. Im sick of dealing or Complaining about Vodacom and their incompetence and their \technical difficulties\"" """