MA
Marina A
1 reviews | Active since Mar 2021
02 Mar 2021, 11:07
DHL Express Pathetic Service
DHL Express lost the product samples that I tried to courier to London shortly after it was collected. I lost the deal in London. Paid DHL and nobody at DHL gets back to me after many many attempts. Pathetic support for small business. Don't trust their service.
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DHL Express's replyOfficial
02 Mar 2021, 11:51 Dear Marina, I trust this mail finds you well and safe. Thank you for bringing your complaint to our attention, I sincerely apologise for the manner in which this has been handled. I can assure you we at DHL, take great pride in ensuring our customers have a satisfying experience with our services. Please allow me a chance to investigate this with further and I will revert to you within the next 24 working hours. Thank you. Kind Regards, On behalf of the MD office. Busisiwe Sithole
DHL Express's reply02 Mar 2021, 11:51
Official
Dear Marina, I trust this mail finds you well and safe. Thank you for bringing your complaint to our attention, I sincerely apologise for the manner in which this has been handled. I can assure you we at DHL, take great pride in ensuring our customers have a satisfying experience with our services. Please allow me a chance to investigate this with further and I will revert to you within the next 24 working hours. Thank you. Kind Regards, On behalf of the MD office. Busisiwe Sithole