DHL EXPRESS PATHETIC!!!!!!!!!!!!!!!

Only used DHL Express as we thought it would be the quickest way to get the parts into the country , Our shipment is urgent breakdown spares for one of the Eskom stations , You cannot even get hold of anyone at DHL Express that can assist you let alone a manager, Shipment was due to be delivered on the 22nd of June 2020 , todays the 24th I arrive at work to find DHL forms to fill in , in my mailbox , I try phone the lady that sent them AND.... no answer .

I call in get hold of someone at tracking , give them the waybill number , the parcel has been stopped at customs , for what reason I enquire , I get laughed at and told Customs don't need a reason , MAYBE NOT BUT I NEED TO GIVE ONE TO MY CLIENT .

Now I sit here filling in another set of documents and they cannot guarantee that my parcel will be cleared today , WHY WAS THIS INFO NOT REQUESTED BY DHL BEFORE THE BOX LEFT THE UK??????? WHY DO MY RANTS OF THIS IS EXTREMELY URGENT GO UNHEARD ??? WHY DOES NOBODY IN THE ****** STOPS DEPARTMENT ANSWER THEIR PHONE ? WHY IS THERE NO MANAGER OR SUPERVISOR ABLE TO CONTACT ME OR ASSIST ME ???

DO NOT USE DHL EXPRESS THIER CUSTOMER SERVICE IS PATHETIC AND BASICALLY NONE EXISTANT , IF I TREATED MY CLIENTS THE WAY THEY DO I WOULD NOT HAVE ANY . During these difficult financial times for everyone they could not be bothered to think of how their ****py service filters down and makes me look bad to my client .