FH
Frances H

1 reviews | Active since Jul 2012

28 Nov 2015, 11:08

DHL EXPRESS OPEN ENVELOPES

I RECEIVED A PACKAGE FROM ENGLAND ON FRIDAY. I OPENED THE FIRST DHL ENVELOPE THAT SAID IT WAS REPACKED. THE SECOND ENVELOPE WAS OPENED. ALL THE CHRISTMAS CARDS INSIDE WAS ALSO OPENED. THE ONE ENVELOPE WAS TORN BADLY. I AM SURE THE PERSON THOUGHT THERE IS MONEY IN THE CARDS. THE FORM IN ENGLAND WAS FILLED IN AS CHRISTMAS CARDS. I TOOK PHOTOS OF THE DAMAGED GOODS. THIS JUST MEANS THAT YOUR STUFF IS NOT EVEN SAFE GOING WITH DHL TO GET TO THE DESTINATION THE SAME WAY YOU HAVE SENT IT. I DON'T KNOW HOW WE CAN TRUST THE BUSINESS OF DHL IF THIS IS THE SERVICE WE GET.

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Replies (1)
DHL Express
DHL Express's reply29 Nov 2015, 11:48
Official
Hello hallie01,

Please accept our apologies for the inconvenience caused to you by this incident.

Please note this matter will be investigated and address with the involved parties.
kindly refer to the email provided above for further communication.

Regards,

Akhona Mvuza

Customer Care Executive Office