JF
Jax F

1 reviews | Active since May 2021

21 Dec 2021, 14:41

Dhl express ! No such thing

Dhl express mmmmm . Clearly no such thing !!!

Dhl in general is a joke ! You pay for a 72 hour shipment to be told oh no we actually don’t do that but it’s ok your package will be here in 10 days . But you pay ! Their client service is just as bad . Everyone and I mean everyone who is in senior positions are permanently on leave . Their agent depo which are meant to start work at 8 opens when they feel fit . Truly by far the worse courier service out there . So be careful if your going to use them check your rates and check again that it’s for your region . Cause they will happily take your money and not bother with actually providing the service !

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Replies (1)
DHL Express
DHL Express's reply21 Dec 2021, 16:49
Official
 Dear Jacky. I trust this mail finds you well and safe.  Thank you for bringing your complaint to our attention, I sincerely apologise for the manner in which this has been handled. I can assure you we at DHL, take great pride in ensuring our customers have a satisfying experience with our services.  Please allow me a chance to investigate this with further and I will revert to you within the next 24 working hours.  Thank you.  Kind Regards, On behalf of the MD office. Busisiwe Sithole