DHL Express No Delivery Four Months

On 15th September 2017 when I was in Kimberley I sent the parcel (2 pieces) to Russia. It was cost ~900 US dollar. DHL team in Russia was failed to do shipment clearance and I agreed to send the parcel back to SA. The parcel with waybill ********** 446 was sent back to SA on 15th November 2017. However, I was in Russia already and asked DHL to send the parcel to another person. I provided contact details of the person in Kimberly who was able to receive the parcel for me. SA DHL failed to contact him and informed me by e-mail via Russian DHL Customer Care Advisor about this in January (after 2 month!). However, when I asked contact person, he informed me that he did not get any message from DHL. Then, I provided contact details (phone, e-mail) of another person in Bloemfontein on 29th of January 2018. I have been waiting for months again. On 2nd March 2018 I asked Russian DHL Customer Care Advisor about status of the parcel and he again said me that SA DHL tried to contact with contact person in Bloemfontein but contact person did not answer. This is obvious lie because I was in touch with contact person all this time and he said me that nobody tried to contact with him. Finally, I asked Russian DHL Customer Care Advisor to provide me contacts of DHL person in charge in SA. He provided me Tumelo Mokwena contact on 21st March 2018. She/he informed me that at this stage the shipment has penalty of R1500 and storage charges of R350. And if I would like to arrange payment I need to contact the import team on ********** 000 option 3 for clearance. My contact person tried to find answer by this phone but still there is no progress. Finally, I have no money, parcel and I have been waiting for 7 months. Is four months (from 15th November 2017) really Express? I think that this is absolutely unprofessional. I even ready pay penalty of R1500 and storage charges of R350, which I think is not my fault. Why I should spend time and additional money to try to explain my problem by phone again.