DHL Express? More like DHL Turtle pace

<p>As a business owner and company that imports weekly I am horrified at the level of service from DHL. We have shipments that are coming in with them which they have been sitting with since August 2016 and November 2016 respectively, with 0 movement, we have paid the necessary customs charges and a whackload of other charges given to us by them and do not get any sort of feedback.</p> <p>I call and follow up daily and get half ****d responses about how they are still waiting for clearance, I have used other companies before and said companies put in 110% effort to ensure ou goods get cleared and delivered.</p> <p> </p> <p>I understand that customs stoppages are out of DHL's control however the fact that I do not see any effort being made with regards to clearing these parcels is absolutely abysmal to me. I have escalated this to management numerous times and still nothing happens.</p> <p> </p> <p>I will be taking the matter further if I do not get any sort of decent feedback.</p> <p> </p> <p>This is theft!!!</p>