1 reviews | Active since Nov 2010
DHL Express Johannesburg = Useless. don't bother, rather go FedEx, at least you get your package.
Utterly terrible experience with DHL Express Johannesburg.
Lady called Aletta Tshabala is THE MOST USELESS individual I've ever had the displeasure of dealing with.
It appears that if you ask questions you're not supposed to, or say something you're not supposed to, they (DHL) will do everything in their power to delay delivery of your package.
DHL, thanks to your customs lady called Aletta Tshabala (who never askers her phone or returns my calls) I will NEVER, EVER, use DHL again and I will tell everyone who cares to listen how utterly useless and ***********/vindictive your staff are.
Dear Hendrik
Please accept my sincerest apologies for the manner in which this situation has been handled.
I can assure you that this matter has in no way been taken lightly and will be receiving the full attention it rightfully deserves.
As it currently stands we are busy with the payment process, a release will be issued by customs in 2 to 3 working days. In as much as we endeavor for positive customer experiences we do not control the customs clearance process. The transit times quoted on our shipments are dependent on customs clearance and the customs authorities in the country.
I understand that this incident has been of great disappointment to you and I assure you that this matter has not been taken lightly and is in no way reflective of the level of service that DHL Express prides itself in.
We will follow up with you again on Monday and continue to do so until the matter has been fully resolved.
Best Regards,
Ms Buhle Sekoboane
Customer Care Executive Office
DHL Express – South Africa
DHL House
Cnr: Fabriek and Van Acht Streets
Isando, Gauteng, 1600
Dear Hendrik
Please accept my sincerest apologies for the manner in which this situation has been handled.
I can assure you that this matter has in no way been taken lightly and will be receiving the full attention it rightfully deserves.
As it currently stands we are busy with the payment process, a release will be issued by customs in 2 to 3 working days. In as much as we endeavor for positive customer experiences we do not control the customs clearance process. The transit times quoted on our shipments are dependent on customs clearance and the customs authorities in the country.
I understand that this incident has been of great disappointment to you and I assure you that this matter has not been taken lightly and is in no way reflective of the level of service that DHL Express prides itself in.
We will follow up with you again on Monday and continue to do so until the matter has been fully resolved.
Best Regards,
Ms Buhle Sekoboane
Customer Care Executive Office
DHL Express – South Africa
DHL House
Cnr: Fabriek and Van Acht Streets
Isando, Gauteng, 1600
Dear Hendrik
Please accept my sincerest apologies for the manner in which this situation has been handled.
I can assure you that this matter has in no way been taken lightly and will be receiving the full attention it rightfully deserves.
As it currently stands we are busy with the payment process, a release will be issued by customs in 2 to 3 working days. In as much as we endeavor for positive customer experiences we do not control the customs clearance process. The transit times quoted on our shipments are dependent on customs clearance and the customs authorities in the country.
I understand that this incident has been of great disappointment to you and I assure you that this matter has not been taken lightly and is in no way reflective of the level of service that DHL Express prides itself in.
We will follow up with you again on Monday and continue to do so until the matter has been fully resolved.
Best Regards,
Ms Buhle Sekoboane
Customer Care Executive Office
DHL Express – South Africa
DHL House
Cnr: Fabriek and Van Acht Streets
Isando, Gauteng, 1600
Dear Hendrik
Please accept my sincerest apologies for the manner in which this situation has been handled.
I can assure you that this matter has in no way been taken lightly and will be receiving the full attention it rightfully deserves.
As it currently stands we are busy with the payment process, a release will be issued by customs in 2 to 3 working days. In as much as we endeavor for positive customer experiences we do not control the customs clearance process. The transit times quoted on our shipments are dependent on customs clearance and the customs authorities in the country.
I understand that this incident has been of great disappointment to you and I assure you that this matter has not been taken lightly and is in no way reflective of the level of service that DHL Express prides itself in.
We will follow up with you again on Monday and continue to do so until the matter has been fully resolved.
Best Regards,
Ms Buhle Sekoboane
Customer Care Executive Office
DHL Express – South Africa
DHL House
Cnr: Fabriek and Van Acht Streets
Isando, Gauteng, 1600