1 reviews | Active since May 2018
DHL Express is the worst delivery serice
About a week ago I was sent a package from abroad via DHL Express and advised that it would reach me this week about Monday 14/05/2018 so I started tracking the package and saw that the date it was supposed to be delivered by was Wednesday 16/05/2018.Now I live in Cape Town and when I checked the tracking on Tuesday 15/05/2018 to see if everything was still fine for the Wednesday,the tracking shows that a delivery attempt was made and that no one was home to pick it up and the location shows Johannesburg.
I have been stuck at home whole week waiting on this package and not once was anyone ever at my house nor was any call made to maybe ask for directions,as its quite normal that drivers can get lost.I sent numerous emails and requests to be contacted with regards to getting my parcel delivered but to no avail.I was called on the 16/05/2018 and was promised that the delivery would be rescheduled for later that day and a confirmation call would be made but I'm still waiting for my package.
I then emailed customer care management with regards to all this and received a reply that saying how "sorry" they are for my experience and that the delivery would be rescheduled for today and that I would receive a call with regards to this and if I had any further problems I am more than happy to contact them directly .Again I am yet to receive any confirmation that my package is on it's way and now that same head of customer service Buhle Sekoboane is also not responding to my emails.
I am a content creator and the growth of my business depends alot on the partnerships I forge with companies,at the moment I need to do work with a new company I am partnering with but I need the package in order to do and everyday when the company asks "did you receive the package already" I get more and more worried that they are going to label me as ************* and ********* because all my reasons is starting to sound like stupid excuses yet it's the truth,so now my reputation is on the line with a new partner because DHL staff can't be bothered to do their jobs.
The service I have received is disgusting and absolutely pathetic.This was my first time using DHL but I can assure you I will never use them again and for anyone looking to send something DO NOT USE DHL ....not if you want to receive or send a parcel hassel free.
Dear Shaina,
Thank you for contacting DHL Express.
As explained to you yesterday as per below :
We apologise if your last interaction with us was not as seamless as we would have wanted it to be .I understand that this incident has been of great disappointment to you and I assure you that this matter has not been taken lightly and is in no way reflective of the level of service that DHL Express prides itself in. I’ve had a look at your case , and have noted that the delivery is classified as outlaying . In this instance , DHL use’s the service’s of a Third party courier (RAM ) to assist with deliveries in these area’s .I’ve followed up and have been informed that delivery was unsuccessful on the 15/05/2018 – As there was no-body at home to receive shipment .To ensure that the next delivery attempt is successful , RAM needs to schedule a delivery . I’ve forwarded your details for the team to contact you to arrange delivery . I’ll be sure to follow up tomorrow to confirm the above arrangements.If you have any further questions, please feel free to contact me directly and I will gladly assist.
Please note that we are still working on the matter with our Third party to ensure delivery for tomorrow .
I will communicate further updates regarding delivery tomorrow.
Best Regards,
Ms Buhle.Sekoboane
Dear Shaina,
Thank you for contacting DHL Express.
As explained to you yesterday as per below :
We apologise if your last interaction with us was not as seamless as we would have wanted it to be .I understand that this incident has been of great disappointment to you and I assure you that this matter has not been taken lightly and is in no way reflective of the level of service that DHL Express prides itself in. I’ve had a look at your case , and have noted that the delivery is classified as outlaying . In this instance , DHL use’s the service’s of a Third party courier (RAM ) to assist with deliveries in these area’s .I’ve followed up and have been informed that delivery was unsuccessful on the 15/05/2018 – As there was no-body at home to receive shipment .To ensure that the next delivery attempt is successful , RAM needs to schedule a delivery . I’ve forwarded your details for the team to contact you to arrange delivery . I’ll be sure to follow up tomorrow to confirm the above arrangements.If you have any further questions, please feel free to contact me directly and I will gladly assist.
Please note that we are still working on the matter with our Third party to ensure delivery for tomorrow .
I will communicate further updates regarding delivery tomorrow.
Best Regards,
Ms Buhle.Sekoboane