TL
Tasneem L
1 reviews | Active since Jun 2019
16 Apr 2021, 14:08
DHL Express has no care for customers
Waiting over 2 weeks for a delivery because rhe address given from the company sending the parcel was incorrect! Called the call centre 3 times and I am being promised delivery every time I call. The last call I made I was told that my address is incorrect after giving it to rhe agents 3 times! Still no help at all. The most disgusting service!
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DHL Express's replyOfficial
16 Apr 2021, 14:36Dear Tasneem
I trust you well.
Thank you for contacting DHL Express to relay your concerns about the poor service you have received, this is in no way the service DHL prides itself in and thank you for allowing me the opportunity to apologize for frustration that has been caused due to the non delivery of your shipment.
Kindly look out for my email shortly to discuss the matter further.
Kind Regards
Lebogang Madihlaba
DHL Express South Africa.
I trust you well.
Thank you for contacting DHL Express to relay your concerns about the poor service you have received, this is in no way the service DHL prides itself in and thank you for allowing me the opportunity to apologize for frustration that has been caused due to the non delivery of your shipment.
Kindly look out for my email shortly to discuss the matter further.
Kind Regards
Lebogang Madihlaba
DHL Express South Africa.
DHL Express's reply16 Apr 2021, 14:36
Official
Dear Tasneem
I trust you well.
Thank you for contacting DHL Express to relay your concerns about the poor service you have received, this is in no way the service DHL prides itself in and thank you for allowing me the opportunity to apologize for frustration that has been caused due to the non delivery of your shipment.
Kindly look out for my email shortly to discuss the matter further.
Kind Regards
Lebogang Madihlaba
DHL Express South Africa.
I trust you well.
Thank you for contacting DHL Express to relay your concerns about the poor service you have received, this is in no way the service DHL prides itself in and thank you for allowing me the opportunity to apologize for frustration that has been caused due to the non delivery of your shipment.
Kindly look out for my email shortly to discuss the matter further.
Kind Regards
Lebogang Madihlaba
DHL Express South Africa.