C
Clinton
1 reviews | Active since Aug 2025
03 Jun 2026, 10:45
DHL Express Extremely Poor Service
I am still busy with this extremely poor service from DHL for shipment *** in which they submitted incorrect documents, even though they have done this numerous times before. We are now getting to 40 days since arriving in South Africa.
There latest excuse is some problem with there IT/ Really after 30+ days.
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DHL Express's replyOfficial
03 Jun 2026, 14:43Good day Clinton
I hope this email finds you well.
Please accept our apologies for the delays experienced, as we encountered a system-related issue that affected the processing of the shipment.
We have now completed the amendments requested by Customs. Following the amendment, an underpayment of VAT was identified, and this is the only outstanding amount that requires payment.
I have submitted a request for the penalty to be written off and am currently awaiting feedback in this regard.
To enable us to finalise the matter and proceed with the release process, please kindly arrange payment of the outstanding VAT amount at your earliest convenience.
Customer Care team ZA
DHL International Pty Ltd t/a DHL Express
Waterfall Logistics Precinct
Pretoria Main Road
Waterfall City
Midrand, 2090
Gauteng
South Africa
***
I hope this email finds you well.
Please accept our apologies for the delays experienced, as we encountered a system-related issue that affected the processing of the shipment.
We have now completed the amendments requested by Customs. Following the amendment, an underpayment of VAT was identified, and this is the only outstanding amount that requires payment.
I have submitted a request for the penalty to be written off and am currently awaiting feedback in this regard.
To enable us to finalise the matter and proceed with the release process, please kindly arrange payment of the outstanding VAT amount at your earliest convenience.
Customer Care team ZA
DHL International Pty Ltd t/a DHL Express
Waterfall Logistics Precinct
Pretoria Main Road
Waterfall City
Midrand, 2090
Gauteng
South Africa
***
DHL Express's reply03 Jun 2026, 14:43
Official
Good day Clinton
I hope this email finds you well.
Please accept our apologies for the delays experienced, as we encountered a system-related issue that affected the processing of the shipment.
We have now completed the amendments requested by Customs. Following the amendment, an underpayment of VAT was identified, and this is the only outstanding amount that requires payment.
I have submitted a request for the penalty to be written off and am currently awaiting feedback in this regard.
To enable us to finalise the matter and proceed with the release process, please kindly arrange payment of the outstanding VAT amount at your earliest convenience.
Customer Care team ZA
DHL International Pty Ltd t/a DHL Express
Waterfall Logistics Precinct
Pretoria Main Road
Waterfall City
Midrand, 2090
Gauteng
South Africa
***
I hope this email finds you well.
Please accept our apologies for the delays experienced, as we encountered a system-related issue that affected the processing of the shipment.
We have now completed the amendments requested by Customs. Following the amendment, an underpayment of VAT was identified, and this is the only outstanding amount that requires payment.
I have submitted a request for the penalty to be written off and am currently awaiting feedback in this regard.
To enable us to finalise the matter and proceed with the release process, please kindly arrange payment of the outstanding VAT amount at your earliest convenience.
Customer Care team ZA
DHL International Pty Ltd t/a DHL Express
Waterfall Logistics Precinct
Pretoria Main Road
Waterfall City
Midrand, 2090
Gauteng
South Africa
***