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Margaret M

1 reviews | Active since Sept 2010

15 Apr 2026, 14:24

DHL EXPRESS - DREADFUL SERVICE

THE ABSOLUTELY WORST POSSIBLE SERVICE IMAGINABLE. WILL NEVER USE THEM AGAIN. STILL HAVENT RECEIVED MY PARCEL.

0
Replies (10)
DHL Express
DHL Express's reply15 Apr 2026, 15:10
Official
 Good day  Margaret 

Thank you for you for forwarding your concerns to us 

 I sincerely apologise for the delays you have experienced thus far. 

Please be assured that we are currently investigating the matter further and will provide you with a detailed response by at 16:55. 

Thank you for your patience and understanding. 
Customer Care team ZA 
DHL International Pty Ltd t/a DHL Express 
Waterfall Logistics Precinct
Pretoria Main Road
Waterfall City
Midrand, 2090
Gauteng
South Africa
***

MM
Margaret M's update16 Apr 2026, 16:09
Reviewer Update
AND STILL WAITING FOR DHL EXPRESS 🤬🤬🤬🤬🤬 AND NO DETAILED RESPONSE AS PROMISED ABOVE 🤬🤬🤬🤬🤬🤬
DHL Express
DHL Express's reply17 Apr 2026, 08:34
Official
 Good day  Margaret 

We do hope you are well
 
Kindly note communication was sent   @ 16-Apr-26 16:17:41 to  *** as we were  not able to reach you
However we will send a details response again today as the shipment is undergoing customs processing

Kindly hold for 11:45 am today for more details
Customer Care team ZA 
DHL International Pty Ltd t/a DHL Express 
Waterfall Logistics Precinct
Pretoria Main Road
Waterfall City
Midrand, 2090
Gauteng
South Africa
***




MM
Margaret M's update22 Apr 2026, 10:04
Reviewer Update
I'm beginning to think they'v lost my parcel 🤔🤔🤔
MM
Margaret M's update22 Apr 2026, 10:07
Reviewer Update
Re: Shipment ID: *** Good day Margaret,I hope you are well.Kindly note that your shipment was submitted as a permanent import yesterday, as per your request. However, Customs has since placed a stop on the shipment.This means that Customs has requested a documentation examination and will schedule the inspection accordingly. The standard turnaround time for this process is 3–5 working days, after which a Customs case officer will make contact to complete the request.Please accept my sincere apologies for the inconvenience. Kindly note that Customs reserves the right to stop any shipment at their discretion. This is not a DHL requirement, but rather a Customs requirement.Please await further communication from the assigned case officer, who will be in touch directly. I will proceed with closing the request on my end.Should you need any additional assistance regarding this matter, please do not hesitate to reach out to *** you for choosing DHL Express for your shipping needs. For tracking and information about our services, please visit our website on mydhl.express.dhlKind Regards Smanga Zondi
Customer Care Executive DHL International Pty Ltd t/a DHL Express Waterfall Logistics PrecinctPretoria Main RoadWaterfall CityMidrand, 2090GautengSouth Africa Telephone ***

DHL Express
DHL Express's reply22 Apr 2026, 10:35
Official
 Good day Margaret,

I hope you are well.

Kindly note that your shipment was submitted as a permanent import yesterday, as per your request. However, Customs has since placed a stop on the shipment.This means that Customs has requested a documentation examination and will schedule the inspection accordingly. 

The standard turnaround time for this process is 3–5 working days, after which a Customs case officer will make contact to complete the request.Please accept my sincere apologies for the inconvenience. Kindly note that Customs reserves the right to stop any shipment at their discretion. This is not a DHL requirement, but rather a Customs requirement.Please await further communication from the assigned case officer, who will be in touch directly. 


Should you need any additional assistance regarding this matter, please do not hesitate to reach out to *** you for choosing DHL Express for your shipping needs. For tracking and information about our services, please visit our website on mydhl.express.dh

lCustomer Care Executive  DHL International Pty Ltd t/a DHL Express

Waterfall Logistics PrecinctPretoria Main RoadWaterfall CityMidrand, 2090
GautengSouth Africa Telephone
 *** 
MM
Margaret M's update22 Apr 2026, 10:39
Reviewer Update
🤣🤣🤣🤣🤣
MM
Margaret M's update22 Apr 2026, 15:34
Reviewer Update
Who is the case officer and what is the email address?
MM
Margaret M's update30 Apr 2026, 06:40
Reviewer Update
Thanyani Mashila is a very helpful and kind lady but I still don' know where my parcel has gone 🤷♀️. Its been 20 days now.
DHL Express
DHL Express's reply30 Apr 2026, 10:02
Official
 Good day  Margaret 

Thank you for you for forwarding your concerns to us 
Please be assured that we are currently investigating the matter further and will provide you with a detailed response by at 12:30 . 

Thank you for your patience and understanding. 

Customer Care team ZA 
DHL International Pty Ltd t/a DHL Express 
Waterfall Logistics Precinct
Pretoria Main Road
Waterfall City
Midrand, 2090
Gauteng
South Africa
***