DC
Danie C

1 reviews | Active since Jul 2009

09 Apr 2018, 08:54

DHL Express definitely no Express service

Pay extra for "Express" delivery that takes longer than standard delivery due to incompetence by DHL staff. Still waiting for a delivery that should have been here a week ago with no end in sight

0
Replies (1)
DHL Express
DHL Express's reply10 Apr 2018, 08:35
Official

Dear Danie,

Thank you for writing to us.

Please accept my humble apology for the way we have handled your shipment. We did receive your complaint and we're looking into it. I can assure you that the issue is being prioritized and we are doing everything possible to resolve the matter.

Our team will give you more updates as soon as they become available.

Kind regards.

Avery Visagie

Customer Care Executive