1 reviews | Active since Mar 2018
DHL Express Customer Service Is Pathetic
I am absolutely appalled by the service I have received from DHL Express in South Africa. It has now, been over a month since my shipment has arrived in South Africa. The customer service is absolutely pathetic. Consultants don't return your calls or reply to your emails and it is impossible to get any answers with regards to your shipment. For an established, premium logistics company, this is dismal.
Dear Aaqila
I would like to sincerely apologise about the way your clearance has been handled thus far, please be advised we have requested a release from customs as all payments have been made.
Payments are made manually for penalties nd normally takes 3 to 7 working but I will ensure that I keep you updated until shipment has been delivered.
Kind Regards
Nosicelo Manentsa
Customer Care Executive
Dear Aaqila
I would like to sincerely apologise about the way your clearance has been handled thus far, please be advised we have requested a release from customs as all payments have been made.
Payments are made manually for penalties nd normally takes 3 to 7 working but I will ensure that I keep you updated until shipment has been delivered.
Kind Regards
Nosicelo Manentsa
Customer Care Executive