DHL Express AGAIN misplacing my package and coming up with excuses

4 years ago I decided not to use DHL Express (USA to SA shipments) because they simply take too long.

Since then I've been using Fed Ex. Slightly more expensive but at least they don't take 4 days to sort out import duties on a shoebox sized package.

2 weeks ago I decided to give DHL a try again. What a mistake that was. Just my luck, the very first time I use them in years and they (*&(&**^&&*^ up my shipment.

Where's my package? Don't know. NOBODY can give me a straight answer as to where the package is. DHL customs department NEVER-EVER answers their phone. Sat on hold multiple times for 8-10 minutes at a time before putting the phone down. One person went as far as to tell me that my package was declined at customs because someone at DHL didn't correctly complete my documentation. My package was accepted, I paid duties 2 days ago, Then it was declined, now re-submitted.

yadda yadda, never ending BS stories.

Sorry DHL, you guys really are the pitz.

I'll never waste my time with you again.