1 reviews | Active since May 2018
DHL EXPRESS
The service and reliability very poor. DHL Express Manager was rude and of no help at all on late collection.
Dear Bianca,
Thank you for contacting DHL Express.
Once again , please accept my sincerest apologise regarding the manner in which this matter was handled.
I understand that this incident has been of great disappointment to you and assure you that this is not the type of service that DHL Express Prides itself in . We appreciate the time taken to provide us with your insightful feedback , as this allows us to investigate the matter internally to ensure that it does not re-occur in the near future.
As discussed, the matter is being investigated thoroughly and as soon as concluded, will be sure to update you with feedback regarding the complaint raised.
I look forward to our follow up conversation on Monday , but should you need to contact me directly , please feel free to do so on the details below .
Best Regards,
Ms Buhle Sekoboane
Customer Care Executive Office
DHL Express – South Africa
DHL House
Cnr: Fabriek and Van Acht Streets
Isando, Gauteng, 1600
Dear Bianca,
Thank you for contacting DHL Express.
Once again , please accept my sincerest apologise regarding the manner in which this matter was handled.
I understand that this incident has been of great disappointment to you and assure you that this is not the type of service that DHL Express Prides itself in . We appreciate the time taken to provide us with your insightful feedback , as this allows us to investigate the matter internally to ensure that it does not re-occur in the near future.
As discussed, the matter is being investigated thoroughly and as soon as concluded, will be sure to update you with feedback regarding the complaint raised.
I look forward to our follow up conversation on Monday , but should you need to contact me directly , please feel free to do so on the details below .
Best Regards,
Ms Buhle Sekoboane
Customer Care Executive Office
DHL Express – South Africa
DHL House
Cnr: Fabriek and Van Acht Streets
Isando, Gauteng, 1600