DO
Deon O
1 reviews | Active since Apr 2018
17 Mar 2026, 09:42
DHL Experience - Buyer Beware...!
DHL is probably the worst courier service I have had the misfortune to encounter thus far in my life. A parcel of around 1kg I ordered from the USA took 13 days to cross the Atlantic Ocean to RSA, and it has now been sitting with DHL South Africa for another 15 days. It takes them longer to courier it from Johannesburg to Cape Town than from the USA to RSA.
This is the tracking number if anyone is interested in verifying the tracking:
GM***
Good show, DHL - no wonder the Stormers are struggling...
Helpful (0)
Replies (3)0
Replies (3)
DHL Express's replyOfficial
17 Mar 2026, 14:04 Good day Deon
Thank you for you for forwarding your concerns to us
I sincerely apologise for the delays you have experienced thus far.
Please be assured that we are currently investigating the matter further and will provide you with a detailed response by at 16:00.
Thank you for your patience and understanding.
Customer Care team ZA
DHL International Pty Ltd t/a DHL Express
Waterfall Logistics Precinct
Pretoria Main Road
Waterfall City
Midrand, 2090
Gauteng
South Africa
***
Thank you for you for forwarding your concerns to us
I sincerely apologise for the delays you have experienced thus far.
Please be assured that we are currently investigating the matter further and will provide you with a detailed response by at 16:00.
Thank you for your patience and understanding.
Customer Care team ZA
DHL International Pty Ltd t/a DHL Express
Waterfall Logistics Precinct
Pretoria Main Road
Waterfall City
Midrand, 2090
Gauteng
South Africa
***
DHL Express's reply17 Mar 2026, 14:04
Official
Good day Deon
Thank you for you for forwarding your concerns to us
I sincerely apologise for the delays you have experienced thus far.
Please be assured that we are currently investigating the matter further and will provide you with a detailed response by at 16:00.
Thank you for your patience and understanding.
Customer Care team ZA
DHL International Pty Ltd t/a DHL Express
Waterfall Logistics Precinct
Pretoria Main Road
Waterfall City
Midrand, 2090
Gauteng
South Africa
***
Thank you for you for forwarding your concerns to us
I sincerely apologise for the delays you have experienced thus far.
Please be assured that we are currently investigating the matter further and will provide you with a detailed response by at 16:00.
Thank you for your patience and understanding.
Customer Care team ZA
DHL International Pty Ltd t/a DHL Express
Waterfall Logistics Precinct
Pretoria Main Road
Waterfall City
Midrand, 2090
Gauteng
South Africa
***
DO
Deon O's updateReviewer Update
17 Mar 2026, 16:58Dear Consumers - this is the explanation DHL provided:
"As per our telephone conversation looking at the tracking number GM***, I can confirm that your shipment is moving as part of the services called DHL Paket, under the DHL Deutsche Post Banner. This parcel did not move on the Express network but via Global Mail. These shipments are handed over to the Local Postal services in each country to handle the delivery . You need to contact our e-commerce team on the link belowhttps://www.dhl.com/za-en/home/customer-service.html to interact with the team, their contact number is +*** DHL eCommerce Phone Number alternative you may contact the Post office on either*** or by phone on ***/ ***, quote your tracking number. The consultant will be able to provide you with the delivery information required to confirm when you can expect receipt of your shipment."
The responsiveness of DHL to my complaint is laudable, the explanation appalling. One orders an item from abroad under the impression DHL is going to deliver it to your front door, only to then learn it actually ends up in the hands of the SA Post Office??? That may work in any other country, but I do not think it is much of a secret just how dysfunctional the SAPO is.
Will I ever use DHL again, knowing that they partner up with the SAPO? Off course!
One is never too old to learn!
"As per our telephone conversation looking at the tracking number GM***, I can confirm that your shipment is moving as part of the services called DHL Paket, under the DHL Deutsche Post Banner. This parcel did not move on the Express network but via Global Mail. These shipments are handed over to the Local Postal services in each country to handle the delivery . You need to contact our e-commerce team on the link belowhttps://www.dhl.com/za-en/home/customer-service.html to interact with the team, their contact number is +*** DHL eCommerce Phone Number alternative you may contact the Post office on either*** or by phone on ***/ ***, quote your tracking number. The consultant will be able to provide you with the delivery information required to confirm when you can expect receipt of your shipment."
The responsiveness of DHL to my complaint is laudable, the explanation appalling. One orders an item from abroad under the impression DHL is going to deliver it to your front door, only to then learn it actually ends up in the hands of the SA Post Office??? That may work in any other country, but I do not think it is much of a secret just how dysfunctional the SAPO is.
Will I ever use DHL again, knowing that they partner up with the SAPO? Off course!
One is never too old to learn!
DO
Deon O's update17 Mar 2026, 16:58
Reviewer Update
Dear Consumers - this is the explanation DHL provided:
"As per our telephone conversation looking at the tracking number GM***, I can confirm that your shipment is moving as part of the services called DHL Paket, under the DHL Deutsche Post Banner. This parcel did not move on the Express network but via Global Mail. These shipments are handed over to the Local Postal services in each country to handle the delivery . You need to contact our e-commerce team on the link belowhttps://www.dhl.com/za-en/home/customer-service.html to interact with the team, their contact number is +*** DHL eCommerce Phone Number alternative you may contact the Post office on either*** or by phone on ***/ ***, quote your tracking number. The consultant will be able to provide you with the delivery information required to confirm when you can expect receipt of your shipment."
The responsiveness of DHL to my complaint is laudable, the explanation appalling. One orders an item from abroad under the impression DHL is going to deliver it to your front door, only to then learn it actually ends up in the hands of the SA Post Office??? That may work in any other country, but I do not think it is much of a secret just how dysfunctional the SAPO is.
Will I ever use DHL again, knowing that they partner up with the SAPO? Off course!
One is never too old to learn!
"As per our telephone conversation looking at the tracking number GM***, I can confirm that your shipment is moving as part of the services called DHL Paket, under the DHL Deutsche Post Banner. This parcel did not move on the Express network but via Global Mail. These shipments are handed over to the Local Postal services in each country to handle the delivery . You need to contact our e-commerce team on the link belowhttps://www.dhl.com/za-en/home/customer-service.html to interact with the team, their contact number is +*** DHL eCommerce Phone Number alternative you may contact the Post office on either*** or by phone on ***/ ***, quote your tracking number. The consultant will be able to provide you with the delivery information required to confirm when you can expect receipt of your shipment."
The responsiveness of DHL to my complaint is laudable, the explanation appalling. One orders an item from abroad under the impression DHL is going to deliver it to your front door, only to then learn it actually ends up in the hands of the SA Post Office??? That may work in any other country, but I do not think it is much of a secret just how dysfunctional the SAPO is.
Will I ever use DHL again, knowing that they partner up with the SAPO? Off course!
One is never too old to learn!
DHL Express's replyOfficial
18 Mar 2026, 08:42 Good day Deon,
Thank you for your response.Please be advised that, as mentioned in our previous communication, your complaint has reached DHL Express, however the tracking number and details provided relate to DHL Deutsche Post and not DHL Express.Using the details you previously provided, kindly contact the Deutsche Post / postal services directly, where an agent will gladly assist you further with your query.
We regret to hear of your dissatisfaction; however, please rest assured that a resolution will be provided once the matter is handled through the correct channel.For the quickest assistance, please contact the appropriate postal service.
Customer Care team ZA
DHL International Pty Ltd t/a DHL Express
Waterfall Logistics Precinct
Pretoria Main Road
Waterfall City
Midrand, 2090
Gauteng
South Africa
***
Thank you for your response.Please be advised that, as mentioned in our previous communication, your complaint has reached DHL Express, however the tracking number and details provided relate to DHL Deutsche Post and not DHL Express.Using the details you previously provided, kindly contact the Deutsche Post / postal services directly, where an agent will gladly assist you further with your query.
We regret to hear of your dissatisfaction; however, please rest assured that a resolution will be provided once the matter is handled through the correct channel.For the quickest assistance, please contact the appropriate postal service.
Customer Care team ZA
DHL International Pty Ltd t/a DHL Express
Waterfall Logistics Precinct
Pretoria Main Road
Waterfall City
Midrand, 2090
Gauteng
South Africa
***
DHL Express's reply18 Mar 2026, 08:42
Official
Good day Deon,
Thank you for your response.Please be advised that, as mentioned in our previous communication, your complaint has reached DHL Express, however the tracking number and details provided relate to DHL Deutsche Post and not DHL Express.Using the details you previously provided, kindly contact the Deutsche Post / postal services directly, where an agent will gladly assist you further with your query.
We regret to hear of your dissatisfaction; however, please rest assured that a resolution will be provided once the matter is handled through the correct channel.For the quickest assistance, please contact the appropriate postal service.
Customer Care team ZA
DHL International Pty Ltd t/a DHL Express
Waterfall Logistics Precinct
Pretoria Main Road
Waterfall City
Midrand, 2090
Gauteng
South Africa
***
Thank you for your response.Please be advised that, as mentioned in our previous communication, your complaint has reached DHL Express, however the tracking number and details provided relate to DHL Deutsche Post and not DHL Express.Using the details you previously provided, kindly contact the Deutsche Post / postal services directly, where an agent will gladly assist you further with your query.
We regret to hear of your dissatisfaction; however, please rest assured that a resolution will be provided once the matter is handled through the correct channel.For the quickest assistance, please contact the appropriate postal service.
Customer Care team ZA
DHL International Pty Ltd t/a DHL Express
Waterfall Logistics Precinct
Pretoria Main Road
Waterfall City
Midrand, 2090
Gauteng
South Africa
***