NT
Natasha T
1 reviews | Active since Sept 2015
18 Sept 2025, 15:11
DHL excellent service & feedback on complaints
Wow great service received from DHL head office. I had a problem with a store that runs as DHL 3@1 Selcourt Towers Springs. I submitted a review under the impression that the 3@1 store carrying the DHL logo had to be directly affiliated with DHL., DHL immediately contacted me and explained & discussed everything with me and immediately took action regarding my experience with 3@1 store at Selcourt Towers. Wish more companies could be as helpful and on point with feedback. Thank you DHL we need more companies like you.
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DHL Express's replyOfficial
18 Sept 2025, 16:04Dear Natasha
Thank you so much for your kind words and positive feedback — it’s truly appreciated! Although the message was addressed to DHL Head Office, I’m the one who had the pleasure of handling your complaint, and I’m really glad to hear that the resolution met your expectations. At DHL, we always aim to provide prompt and meaningful support, even in cases involving third-party partners like the 3@1 store. Your recognition means a lot, and I’ll be sure to share your comments with the team as well. Please don’t hesitate to reach out if you ever need assistance again — we’re here to help. Wishing you all the best!
Kind Regards, Sade Eiman Customer Care Executive ZA | DHL Express DHL International Pty Ltd t/a DHL Express Waterfall Logistics Precinct, Pretoria Main Road, Waterfall City, Midrand, 2090 Gauteng South Africa
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Thank you so much for your kind words and positive feedback — it’s truly appreciated! Although the message was addressed to DHL Head Office, I’m the one who had the pleasure of handling your complaint, and I’m really glad to hear that the resolution met your expectations. At DHL, we always aim to provide prompt and meaningful support, even in cases involving third-party partners like the 3@1 store. Your recognition means a lot, and I’ll be sure to share your comments with the team as well. Please don’t hesitate to reach out if you ever need assistance again — we’re here to help. Wishing you all the best!
Kind Regards, Sade Eiman Customer Care Executive ZA | DHL Express DHL International Pty Ltd t/a DHL Express Waterfall Logistics Precinct, Pretoria Main Road, Waterfall City, Midrand, 2090 Gauteng South Africa
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DHL Express's reply18 Sept 2025, 16:04
Official
Dear Natasha
Thank you so much for your kind words and positive feedback — it’s truly appreciated! Although the message was addressed to DHL Head Office, I’m the one who had the pleasure of handling your complaint, and I’m really glad to hear that the resolution met your expectations. At DHL, we always aim to provide prompt and meaningful support, even in cases involving third-party partners like the 3@1 store. Your recognition means a lot, and I’ll be sure to share your comments with the team as well. Please don’t hesitate to reach out if you ever need assistance again — we’re here to help. Wishing you all the best!
Kind Regards, Sade Eiman Customer Care Executive ZA | DHL Express DHL International Pty Ltd t/a DHL Express Waterfall Logistics Precinct, Pretoria Main Road, Waterfall City, Midrand, 2090 Gauteng South Africa
***
Thank you so much for your kind words and positive feedback — it’s truly appreciated! Although the message was addressed to DHL Head Office, I’m the one who had the pleasure of handling your complaint, and I’m really glad to hear that the resolution met your expectations. At DHL, we always aim to provide prompt and meaningful support, even in cases involving third-party partners like the 3@1 store. Your recognition means a lot, and I’ll be sure to share your comments with the team as well. Please don’t hesitate to reach out if you ever need assistance again — we’re here to help. Wishing you all the best!
Kind Regards, Sade Eiman Customer Care Executive ZA | DHL Express DHL International Pty Ltd t/a DHL Express Waterfall Logistics Precinct, Pretoria Main Road, Waterfall City, Midrand, 2090 Gauteng South Africa
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