WB
Women B
1 reviews | Active since Oct 2021
13 Dec 2021, 08:40
DHL ERROR
The shipper in Canada made an error in the paperwork. A friend has sent me a parcel to my work address (as she always does). Parcel is delivered to my work as I am at working during delivery hours. DHL want me to pay import duties because the parcel is being delivered to my work address yet it is a personal package. IT IS NOT AN IMPORT. We have been trying for over a week now to get DHL to correct their error to no avail. Package was due to be delivered today and still no word from them.
Helpful (0)
Replies (18)0
Replies (18)
DHL Express's replyOfficial
13 Dec 2021, 09:27Dear Alison
I trust this mail finds you well and safe.
Thank you for bringing your complaint to our attention, I sincerely apologise for the manner in which this has been handled.
I can assure you we at DHL, take great pride in ensuring our customers have a satisfying experience with our services.
Please allow us a chance to investigate this further and we will revert to you by email before 10h30.
Should you require further assistance, Please do not hesitate to contact me on the details below.
Kind Regards,
Lesareng Moseneke
Customer Care Executive| South Africa
DHL International (Pty) Ltd t/a DHL Express
I trust this mail finds you well and safe.
Thank you for bringing your complaint to our attention, I sincerely apologise for the manner in which this has been handled.
I can assure you we at DHL, take great pride in ensuring our customers have a satisfying experience with our services.
Please allow us a chance to investigate this further and we will revert to you by email before 10h30.
Should you require further assistance, Please do not hesitate to contact me on the details below.
Kind Regards,
Lesareng Moseneke
Customer Care Executive| South Africa
DHL International (Pty) Ltd t/a DHL Express
Best regards,
DHL Express's reply13 Dec 2021, 09:27
Official
Dear Alison
I trust this mail finds you well and safe.
Thank you for bringing your complaint to our attention, I sincerely apologise for the manner in which this has been handled.
I can assure you we at DHL, take great pride in ensuring our customers have a satisfying experience with our services.
Please allow us a chance to investigate this further and we will revert to you by email before 10h30.
Should you require further assistance, Please do not hesitate to contact me on the details below.
Kind Regards,
Lesareng Moseneke
Customer Care Executive| South Africa
DHL International (Pty) Ltd t/a DHL Express
I trust this mail finds you well and safe.
Thank you for bringing your complaint to our attention, I sincerely apologise for the manner in which this has been handled.
I can assure you we at DHL, take great pride in ensuring our customers have a satisfying experience with our services.
Please allow us a chance to investigate this further and we will revert to you by email before 10h30.
Should you require further assistance, Please do not hesitate to contact me on the details below.
Kind Regards,
Lesareng Moseneke
Customer Care Executive| South Africa
DHL International (Pty) Ltd t/a DHL Express
Best regards,
WB
Women B's updateReviewer Update
13 Dec 2021, 12:19Who is Michelle Ncube?
I have responded to the email received from DHL, which hopefully solves the drama.
This whole saga has sucked the joy out of the achievements of successfully completing a historic virtual marathon and a virtual challenge together between two friends on two continents. The manner in which myself, and my friend have been treated has led to a very unhappy and stressful customer experience. We are small fry in the greater scheme of things but we are still two people who are customers and have had a less than acceptable experience.
I have responded to the email received from DHL, which hopefully solves the drama.
This whole saga has sucked the joy out of the achievements of successfully completing a historic virtual marathon and a virtual challenge together between two friends on two continents. The manner in which myself, and my friend have been treated has led to a very unhappy and stressful customer experience. We are small fry in the greater scheme of things but we are still two people who are customers and have had a less than acceptable experience.
WB
Women B's update13 Dec 2021, 12:19
Reviewer Update
Who is Michelle Ncube?
I have responded to the email received from DHL, which hopefully solves the drama.
This whole saga has sucked the joy out of the achievements of successfully completing a historic virtual marathon and a virtual challenge together between two friends on two continents. The manner in which myself, and my friend have been treated has led to a very unhappy and stressful customer experience. We are small fry in the greater scheme of things but we are still two people who are customers and have had a less than acceptable experience.
I have responded to the email received from DHL, which hopefully solves the drama.
This whole saga has sucked the joy out of the achievements of successfully completing a historic virtual marathon and a virtual challenge together between two friends on two continents. The manner in which myself, and my friend have been treated has led to a very unhappy and stressful customer experience. We are small fry in the greater scheme of things but we are still two people who are customers and have had a less than acceptable experience.
DHL Express's replyOfficial
13 Dec 2021, 13:11Dear Alison
Please accept our apology in referring you with the incorrect name
We have received the emails and all the communications regarding your complaint will be address by Lungile Moretlo to resolved the issues advised .
Again , We sincerely apologise for any inconvenience this matter has caused you and trust that our future dealings will pursue a trouble-free course.
Should you require further assistance, Please do not hesitate to contact me on the details below.
Kind Regards,
Lesareng Moseneke
Customer Care Executive| South Africa
DHL International (Pty) Ltd t/a DHL Express
Please accept our apology in referring you with the incorrect name
We have received the emails and all the communications regarding your complaint will be address by Lungile Moretlo to resolved the issues advised .
Again , We sincerely apologise for any inconvenience this matter has caused you and trust that our future dealings will pursue a trouble-free course.
Should you require further assistance, Please do not hesitate to contact me on the details below.
Kind Regards,
Lesareng Moseneke
Customer Care Executive| South Africa
DHL International (Pty) Ltd t/a DHL Express
Best regards,
DHL Express's reply13 Dec 2021, 13:11
Official
Dear Alison
Please accept our apology in referring you with the incorrect name
We have received the emails and all the communications regarding your complaint will be address by Lungile Moretlo to resolved the issues advised .
Again , We sincerely apologise for any inconvenience this matter has caused you and trust that our future dealings will pursue a trouble-free course.
Should you require further assistance, Please do not hesitate to contact me on the details below.
Kind Regards,
Lesareng Moseneke
Customer Care Executive| South Africa
DHL International (Pty) Ltd t/a DHL Express
Please accept our apology in referring you with the incorrect name
We have received the emails and all the communications regarding your complaint will be address by Lungile Moretlo to resolved the issues advised .
Again , We sincerely apologise for any inconvenience this matter has caused you and trust that our future dealings will pursue a trouble-free course.
Should you require further assistance, Please do not hesitate to contact me on the details below.
Kind Regards,
Lesareng Moseneke
Customer Care Executive| South Africa
DHL International (Pty) Ltd t/a DHL Express
Best regards,
WB
Women B's updateReviewer Update
13 Dec 2021, 13:41Thank you. All I would like is for my very special parcel to be delivered. Although the joy has been drained from the excitement I was feeling, it will be good to have the delivery finally made.
WB
Women B's update13 Dec 2021, 13:41
Reviewer Update
Thank you. All I would like is for my very special parcel to be delivered. Although the joy has been drained from the excitement I was feeling, it will be good to have the delivery finally made.
DHL Express's replyOfficial
13 Dec 2021, 16:01Dear Alison
Thank you for reverting back, We have received the invoice.
May we please continue the communications in regards to the complaint via email . I see Kgomotso Molefe confirmed that the documents were submitted to customs to process clearance,
I will continue our communication via email and will advise estimated delivery date .
Should you require further assistance, Please do not hesitate to contact me on the details below.
Kind Regards,
Lesareng Moseneke
Customer Care Executive| South Africa
DHL International (Pty) Ltd t/a DHL Express
Thank you for reverting back, We have received the invoice.
May we please continue the communications in regards to the complaint via email . I see Kgomotso Molefe confirmed that the documents were submitted to customs to process clearance,
I will continue our communication via email and will advise estimated delivery date .
Should you require further assistance, Please do not hesitate to contact me on the details below.
Kind Regards,
Lesareng Moseneke
Customer Care Executive| South Africa
DHL International (Pty) Ltd t/a DHL Express
Best regards,
DHL Express's reply13 Dec 2021, 16:01
Official
Dear Alison
Thank you for reverting back, We have received the invoice.
May we please continue the communications in regards to the complaint via email . I see Kgomotso Molefe confirmed that the documents were submitted to customs to process clearance,
I will continue our communication via email and will advise estimated delivery date .
Should you require further assistance, Please do not hesitate to contact me on the details below.
Kind Regards,
Lesareng Moseneke
Customer Care Executive| South Africa
DHL International (Pty) Ltd t/a DHL Express
Thank you for reverting back, We have received the invoice.
May we please continue the communications in regards to the complaint via email . I see Kgomotso Molefe confirmed that the documents were submitted to customs to process clearance,
I will continue our communication via email and will advise estimated delivery date .
Should you require further assistance, Please do not hesitate to contact me on the details below.
Kind Regards,
Lesareng Moseneke
Customer Care Executive| South Africa
DHL International (Pty) Ltd t/a DHL Express
Best regards,
WB
Women B's updateReviewer Update
13 Dec 2021, 21:09I would prefer to keep this public as the issue is not being resolved and someone is not telling the truth. Canada office has confirmed that no one has contacted them. My friend has been documenting the communications which change regularly. Somehow vast fees are suddenly been threatened on one hand and on the other I am told that the parcel will be sent back to Canada.
So no, I do not wish to take this out of the public view. Please resolve by delivering my parcel without the threats, the lies and the rude employees and I will take it off the public space. I am beginning to wonder if there is not a **** going on in your DHL offices.
So no, I do not wish to take this out of the public view. Please resolve by delivering my parcel without the threats, the lies and the rude employees and I will take it off the public space. I am beginning to wonder if there is not a **** going on in your DHL offices.
WB
Women B's update13 Dec 2021, 21:09
Reviewer Update
I would prefer to keep this public as the issue is not being resolved and someone is not telling the truth. Canada office has confirmed that no one has contacted them. My friend has been documenting the communications which change regularly. Somehow vast fees are suddenly been threatened on one hand and on the other I am told that the parcel will be sent back to Canada.
So no, I do not wish to take this out of the public view. Please resolve by delivering my parcel without the threats, the lies and the rude employees and I will take it off the public space. I am beginning to wonder if there is not a **** going on in your DHL offices.
So no, I do not wish to take this out of the public view. Please resolve by delivering my parcel without the threats, the lies and the rude employees and I will take it off the public space. I am beginning to wonder if there is not a **** going on in your DHL offices.
WB
Women B's updateReviewer Update
13 Dec 2021, 21:10 Lesareng Moseneke - you indicate that I can contact you on the 'details' below. There are no contact details. Just another one the evasive techniques of DHL.
WB
Women B's update13 Dec 2021, 21:10
Reviewer Update
Lesareng Moseneke - you indicate that I can contact you on the 'details' below. There are no contact details. Just another one the evasive techniques of DHL.
WB
Women B's updateReviewer Update
13 Dec 2021, 21:41Interesting conversation my friend in Canada has just had with DHL Canada. To resolve any issues DHL should contact them first before contacting the sender, and they DHL Canada, have NEVER been contacted about any issues regarding my package. The manager for DHL Canada has checked the Waybill number and has confirmed that there are no problems showing up on their side, they are simply awaiting customs clearance. So how South Africa DHL are staff keeping Waybill information hidden from Canadian computers? Seems like SA is not telling the full truthful story. Seems like my suspicions of a **** is possibly true.
South Africa DHL just get this sorted and deliver my parcel. Its really not that difficult.
South Africa DHL just get this sorted and deliver my parcel. Its really not that difficult.
WB
Women B's update13 Dec 2021, 21:41
Reviewer Update
Interesting conversation my friend in Canada has just had with DHL Canada. To resolve any issues DHL should contact them first before contacting the sender, and they DHL Canada, have NEVER been contacted about any issues regarding my package. The manager for DHL Canada has checked the Waybill number and has confirmed that there are no problems showing up on their side, they are simply awaiting customs clearance. So how South Africa DHL are staff keeping Waybill information hidden from Canadian computers? Seems like SA is not telling the full truthful story. Seems like my suspicions of a **** is possibly true.
South Africa DHL just get this sorted and deliver my parcel. Its really not that difficult.
South Africa DHL just get this sorted and deliver my parcel. Its really not that difficult.
DHL Express's replyOfficial
14 Dec 2021, 07:58Dear Alison
I trust you're well and safe
Please be advised that the items on the original invoice were consolidate and that resulted in us requesting an itemised invoice. The reason being that the shipment contained different items and each of them has a different tariff/itemised code.
We managed to receive and itemised invoice and the shipment was cleared from customs and it is in transit to the delivery station.
My next update is tomorrow before 10h30 on the estimated time of delivery.
Again we sincerely apologise for any inconvenience this matter has caused you and trust that our future dealings will pursue a trouble-free course. Should you require further assistance, Please do not hesitate to contact me on the details below. Kind Regards,Lesareng Moseneke Customer Care Executive| South AfricaDHL International (Pty) Ltd t/a DHL ExpressDHL HouseFabriek & Van Acht Rd, Isando1600, GautengSouth Africa Phone: +27 (0) 11 *** ext 7083***www.dhl.co.za
I trust you're well and safe
Please be advised that the items on the original invoice were consolidate and that resulted in us requesting an itemised invoice. The reason being that the shipment contained different items and each of them has a different tariff/itemised code.
We managed to receive and itemised invoice and the shipment was cleared from customs and it is in transit to the delivery station.
My next update is tomorrow before 10h30 on the estimated time of delivery.
Again we sincerely apologise for any inconvenience this matter has caused you and trust that our future dealings will pursue a trouble-free course. Should you require further assistance, Please do not hesitate to contact me on the details below. Kind Regards,Lesareng Moseneke Customer Care Executive| South AfricaDHL International (Pty) Ltd t/a DHL ExpressDHL HouseFabriek & Van Acht Rd, Isando1600, GautengSouth Africa Phone: +27 (0) 11 *** ext 7083***www.dhl.co.za
Best regards,
DHL Express's reply14 Dec 2021, 07:58
Official
Dear Alison
I trust you're well and safe
Please be advised that the items on the original invoice were consolidate and that resulted in us requesting an itemised invoice. The reason being that the shipment contained different items and each of them has a different tariff/itemised code.
We managed to receive and itemised invoice and the shipment was cleared from customs and it is in transit to the delivery station.
My next update is tomorrow before 10h30 on the estimated time of delivery.
Again we sincerely apologise for any inconvenience this matter has caused you and trust that our future dealings will pursue a trouble-free course. Should you require further assistance, Please do not hesitate to contact me on the details below. Kind Regards,Lesareng Moseneke Customer Care Executive| South AfricaDHL International (Pty) Ltd t/a DHL ExpressDHL HouseFabriek & Van Acht Rd, Isando1600, GautengSouth Africa Phone: +27 (0) 11 *** ext 7083***www.dhl.co.za
I trust you're well and safe
Please be advised that the items on the original invoice were consolidate and that resulted in us requesting an itemised invoice. The reason being that the shipment contained different items and each of them has a different tariff/itemised code.
We managed to receive and itemised invoice and the shipment was cleared from customs and it is in transit to the delivery station.
My next update is tomorrow before 10h30 on the estimated time of delivery.
Again we sincerely apologise for any inconvenience this matter has caused you and trust that our future dealings will pursue a trouble-free course. Should you require further assistance, Please do not hesitate to contact me on the details below. Kind Regards,Lesareng Moseneke Customer Care Executive| South AfricaDHL International (Pty) Ltd t/a DHL ExpressDHL HouseFabriek & Van Acht Rd, Isando1600, GautengSouth Africa Phone: +27 (0) 11 *** ext 7083***www.dhl.co.za
Best regards,
DHL Express's replyOfficial
14 Dec 2021, 09:05 Dear Valuable Customer
I trust this mail finds you well and safe
In reference to the above shipment, kindly be advised that we found that the items and value of the shipment were consolidated on the provided invoice, as a result we requested a revised itemised invoice which was received and we managed to clear the shipment from customs.
Currently its been processed for movement tonight to Pietermaritzburg, we are in contact with the receiver, Alison and have informed her of the current status of the shipments . Again we sincerely apologise for any inconvenience this matter has caused you and trust that our future dealings will pursue a trouble-free course. Should you require further assistance, Please do not hesitate to contact me on the details below. Kind Regards, Lesareng Moseneke Customer Care Executive| South Africa DHL International (Pty) Ltd t/a DHL Express DHL House Fabriek & Van Acht Rd, Isando 1600, Gauteng South Africa Phone: +27 (0) 11 *** ext 7083 *** www.dhl.co.za Please call ***for: Bookings | Tracking | Customs | Paperwork | Packaging
I trust this mail finds you well and safe
In reference to the above shipment, kindly be advised that we found that the items and value of the shipment were consolidated on the provided invoice, as a result we requested a revised itemised invoice which was received and we managed to clear the shipment from customs.
Currently its been processed for movement tonight to Pietermaritzburg, we are in contact with the receiver, Alison and have informed her of the current status of the shipments . Again we sincerely apologise for any inconvenience this matter has caused you and trust that our future dealings will pursue a trouble-free course. Should you require further assistance, Please do not hesitate to contact me on the details below. Kind Regards, Lesareng Moseneke Customer Care Executive| South Africa DHL International (Pty) Ltd t/a DHL Express DHL House Fabriek & Van Acht Rd, Isando 1600, Gauteng South Africa Phone: +27 (0) 11 *** ext 7083 *** www.dhl.co.za Please call ***for: Bookings | Tracking | Customs | Paperwork | Packaging
Best regards,
DHL Express's reply14 Dec 2021, 09:05
Official
Dear Valuable Customer
I trust this mail finds you well and safe
In reference to the above shipment, kindly be advised that we found that the items and value of the shipment were consolidated on the provided invoice, as a result we requested a revised itemised invoice which was received and we managed to clear the shipment from customs.
Currently its been processed for movement tonight to Pietermaritzburg, we are in contact with the receiver, Alison and have informed her of the current status of the shipments . Again we sincerely apologise for any inconvenience this matter has caused you and trust that our future dealings will pursue a trouble-free course. Should you require further assistance, Please do not hesitate to contact me on the details below. Kind Regards, Lesareng Moseneke Customer Care Executive| South Africa DHL International (Pty) Ltd t/a DHL Express DHL House Fabriek & Van Acht Rd, Isando 1600, Gauteng South Africa Phone: +27 (0) 11 *** ext 7083 *** www.dhl.co.za Please call ***for: Bookings | Tracking | Customs | Paperwork | Packaging
I trust this mail finds you well and safe
In reference to the above shipment, kindly be advised that we found that the items and value of the shipment were consolidated on the provided invoice, as a result we requested a revised itemised invoice which was received and we managed to clear the shipment from customs.
Currently its been processed for movement tonight to Pietermaritzburg, we are in contact with the receiver, Alison and have informed her of the current status of the shipments . Again we sincerely apologise for any inconvenience this matter has caused you and trust that our future dealings will pursue a trouble-free course. Should you require further assistance, Please do not hesitate to contact me on the details below. Kind Regards, Lesareng Moseneke Customer Care Executive| South Africa DHL International (Pty) Ltd t/a DHL Express DHL House Fabriek & Van Acht Rd, Isando 1600, Gauteng South Africa Phone: +27 (0) 11 *** ext 7083 *** www.dhl.co.za Please call ***for: Bookings | Tracking | Customs | Paperwork | Packaging
Best regards,
WB
Women B's updateReviewer Update
14 Dec 2021, 12:18Thank you for your responses Lesareng. I am very pleased to read that the package has cleared customs and is on its way to the delivery station.
It is now 12h15 and I have not been contacted regarding estimated time of delivery. In the message above it indicates I will be contacted before 10h30.
You have also not been in contact with me and advised of current status of the shipment?
Last contact I had with anyone was with a rude lady demanding the invoice.
I look forward to receiving this package and finally getting this drama over and done with. DHL has taken away the joy and excitement that should have been the case in receiving my medals for the virtual marathons.
It is now 12h15 and I have not been contacted regarding estimated time of delivery. In the message above it indicates I will be contacted before 10h30.
You have also not been in contact with me and advised of current status of the shipment?
Last contact I had with anyone was with a rude lady demanding the invoice.
I look forward to receiving this package and finally getting this drama over and done with. DHL has taken away the joy and excitement that should have been the case in receiving my medals for the virtual marathons.
WB
Women B's update14 Dec 2021, 12:18
Reviewer Update
Thank you for your responses Lesareng. I am very pleased to read that the package has cleared customs and is on its way to the delivery station.
It is now 12h15 and I have not been contacted regarding estimated time of delivery. In the message above it indicates I will be contacted before 10h30.
You have also not been in contact with me and advised of current status of the shipment?
Last contact I had with anyone was with a rude lady demanding the invoice.
I look forward to receiving this package and finally getting this drama over and done with. DHL has taken away the joy and excitement that should have been the case in receiving my medals for the virtual marathons.
It is now 12h15 and I have not been contacted regarding estimated time of delivery. In the message above it indicates I will be contacted before 10h30.
You have also not been in contact with me and advised of current status of the shipment?
Last contact I had with anyone was with a rude lady demanding the invoice.
I look forward to receiving this package and finally getting this drama over and done with. DHL has taken away the joy and excitement that should have been the case in receiving my medals for the virtual marathons.
DHL Express's replyOfficial
14 Dec 2021, 13:30Dear Alison
I trust this mail finds you well and safe As per our telephone conversation , please be advised that the shipment was cleared from customs and its being processed for movement tonight to Pietermaritzburg. I will revert back tomorrow before 10h30 , with updates on the estimated delivery time.
Kind Regards
Lesareng Moseneke
I trust this mail finds you well and safe As per our telephone conversation , please be advised that the shipment was cleared from customs and its being processed for movement tonight to Pietermaritzburg. I will revert back tomorrow before 10h30 , with updates on the estimated delivery time.
Kind Regards
Lesareng Moseneke
Best regards,
DHL Express's reply14 Dec 2021, 13:30
Official
Dear Alison
I trust this mail finds you well and safe As per our telephone conversation , please be advised that the shipment was cleared from customs and its being processed for movement tonight to Pietermaritzburg. I will revert back tomorrow before 10h30 , with updates on the estimated delivery time.
Kind Regards
Lesareng Moseneke
I trust this mail finds you well and safe As per our telephone conversation , please be advised that the shipment was cleared from customs and its being processed for movement tonight to Pietermaritzburg. I will revert back tomorrow before 10h30 , with updates on the estimated delivery time.
Kind Regards
Lesareng Moseneke
Best regards,
WB
Women B's updateReviewer Update
15 Dec 2021, 14:23It is with great excitement and happiness and HUGE RELIEF that I have finally received my parcel. So sad that this whole experience has been negative with harsh words from both myself and DHL. If the situation had been dealt with differently the heart ache, tears and stress could have been avoided. A lesson to DHL to please treat your customers as people and not just a number. Thank you for delivering my parcel and making my day.
WB
Women B's update15 Dec 2021, 14:23
Reviewer Update
It is with great excitement and happiness and HUGE RELIEF that I have finally received my parcel. So sad that this whole experience has been negative with harsh words from both myself and DHL. If the situation had been dealt with differently the heart ache, tears and stress could have been avoided. A lesson to DHL to please treat your customers as people and not just a number. Thank you for delivering my parcel and making my day.
DHL Express's replyOfficial
15 Dec 2021, 14:59Dear Alison,
Hope this email finds you well .
Please be advised Lesareng has sent you the email regarding updates, kindly reply on her email.
Thank you.
Hope this email finds you well .
Please be advised Lesareng has sent you the email regarding updates, kindly reply on her email.
Thank you.
Best regards,
DHL Express's reply15 Dec 2021, 14:59
Official
Dear Alison,
Hope this email finds you well .
Please be advised Lesareng has sent you the email regarding updates, kindly reply on her email.
Thank you.
Hope this email finds you well .
Please be advised Lesareng has sent you the email regarding updates, kindly reply on her email.
Thank you.
Best regards,
WB
Women B's updateReviewer Update
20 Dec 2021, 14:09Why must I respond to Lesareng via email. Are you ashamed of the rotten service that DHL offer. I seriously think this whole saga has been a result of an attempted ****. Your staff telephonically and via email are rude. Both Janet (sender) and myself have kept these emails which are clear evidence of how little customer service means to DHL. I will certainly make it known through the organisation "Women In Business" that DHL care nothing for service let alone customer relations. I don't care how big your business is, and how many millions of parcels you deliver a day, the fact that an an organisation your service, responses and tact left much to be desired. I will certainly make it well known to all who will listen that DHL is not the courier of choice.
WB
Women B's update20 Dec 2021, 14:09
Reviewer Update
Why must I respond to Lesareng via email. Are you ashamed of the rotten service that DHL offer. I seriously think this whole saga has been a result of an attempted ****. Your staff telephonically and via email are rude. Both Janet (sender) and myself have kept these emails which are clear evidence of how little customer service means to DHL. I will certainly make it known through the organisation "Women In Business" that DHL care nothing for service let alone customer relations. I don't care how big your business is, and how many millions of parcels you deliver a day, the fact that an an organisation your service, responses and tact left much to be desired. I will certainly make it well known to all who will listen that DHL is not the courier of choice.
DHL Express's replyOfficial
20 Dec 2021, 15:17Dear Alison,
Hope this email finds you well.
Please ne advised the shipment was delivered on the 15 /12/21 11H34 Signed by Prisca.
Thank you for using DHL
Kind Regards, On behalf of the MD office. Busisiwe Sithole
Hope this email finds you well.
Please ne advised the shipment was delivered on the 15 /12/21 11H34 Signed by Prisca.
Thank you for using DHL
Kind Regards, On behalf of the MD office. Busisiwe Sithole
Best regards,
DHL Express's reply20 Dec 2021, 15:17
Official
Dear Alison,
Hope this email finds you well.
Please ne advised the shipment was delivered on the 15 /12/21 11H34 Signed by Prisca.
Thank you for using DHL
Kind Regards, On behalf of the MD office. Busisiwe Sithole
Hope this email finds you well.
Please ne advised the shipment was delivered on the 15 /12/21 11H34 Signed by Prisca.
Thank you for using DHL
Kind Regards, On behalf of the MD office. Busisiwe Sithole
Best regards,
WB
Women B's updateReviewer Update
20 Dec 2021, 16:16Unbelievable. That is not what my comment was about. Just shows you care nothing as clearly DHL did not read my response. I indicated on the 15th December that I had received the package.
WB
Women B's update20 Dec 2021, 16:16
Reviewer Update
Unbelievable. That is not what my comment was about. Just shows you care nothing as clearly DHL did not read my response. I indicated on the 15th December that I had received the package.
DHL Express's replyOfficial
20 Dec 2021, 18:07Dear Woman, I trust this mail finds you well and safe. Thank you for bringing your complaint to our attention, I sincerely apologise for the manner in which this has been handled. I can assure you we at DHL, take great pride in ensuring our customers have a satisfying experience with our services. Please allow me a chance to investigate this with further and I will revert to you within the next 24 working hours. Thank you.
kind Regards, Lesareng Moseneke Customer Care Executive| South Africa DHL International (Pty) Ltd t/a DHL Express DHL House Fabriek & Van Acht Rd, Isando 1600, Gauteng South Africa Phone: +27 (0) 11 *** ext 7083 *** www.dhl.co.za
kind Regards, Lesareng Moseneke Customer Care Executive| South Africa DHL International (Pty) Ltd t/a DHL Express DHL House Fabriek & Van Acht Rd, Isando 1600, Gauteng South Africa Phone: +27 (0) 11 *** ext 7083 *** www.dhl.co.za
Best regards,
DHL Express's reply20 Dec 2021, 18:07
Official
Dear Woman, I trust this mail finds you well and safe. Thank you for bringing your complaint to our attention, I sincerely apologise for the manner in which this has been handled. I can assure you we at DHL, take great pride in ensuring our customers have a satisfying experience with our services. Please allow me a chance to investigate this with further and I will revert to you within the next 24 working hours. Thank you.
kind Regards, Lesareng Moseneke Customer Care Executive| South Africa DHL International (Pty) Ltd t/a DHL Express DHL House Fabriek & Van Acht Rd, Isando 1600, Gauteng South Africa Phone: +27 (0) 11 *** ext 7083 *** www.dhl.co.za
kind Regards, Lesareng Moseneke Customer Care Executive| South Africa DHL International (Pty) Ltd t/a DHL Express DHL House Fabriek & Van Acht Rd, Isando 1600, Gauteng South Africa Phone: +27 (0) 11 *** ext 7083 *** www.dhl.co.za
Best regards,