KM
Kirsty M
1 reviews | Active since Jul 2013
31 Oct 2019, 18:16
DHL eCommerce lost my parcel
DHL South Africa lost my parcel from the USA, when I called the local DHL ecommerce website, the agent gave me some ******* excuse that the shipper didnt pay for local tracking, so they cant give me an update on where my parcel is. It arrived in SA on 18 September, more than 6 weeks later, I haven't received it, and have no way to track it
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DHL Express's replyOfficial
31 Oct 2019, 18:57Good Kirsty, Thank you for posting to DHL Express. Please note that these shipment do not transit with DHL Express but a more affordable service by Economy Service - Global mail . DHL assist’s by transiting these shipments into their destination countries, but upon arrival they are handed over to your Local Post office to deliver . Please contact Global mail directly on ( ***),to provide you whereabouts of your shipment and local tracking number to confirm if shipment has been handled over to Post office . Or contact the the South African Post Office on *** /*** and quote local tracking number .
Unfortunately due to Economy Service selected for these parcels, these shipment do not transit with DHL Express and therefore we do not have visibility on the transit of these shipments . I hope the above information has been of great help.
Best Regards,Ms Buhle Sekoboane
Customer Care Executive Office Regards,Ms Buhle Sekoboane
Customer Care Executive Office
Unfortunately due to Economy Service selected for these parcels, these shipment do not transit with DHL Express and therefore we do not have visibility on the transit of these shipments . I hope the above information has been of great help.
Best Regards,Ms Buhle Sekoboane
Customer Care Executive Office Regards,Ms Buhle Sekoboane
Customer Care Executive Office
DHL Express's reply31 Oct 2019, 18:57
Official
Good Kirsty, Thank you for posting to DHL Express. Please note that these shipment do not transit with DHL Express but a more affordable service by Economy Service - Global mail . DHL assist’s by transiting these shipments into their destination countries, but upon arrival they are handed over to your Local Post office to deliver . Please contact Global mail directly on ( ***),to provide you whereabouts of your shipment and local tracking number to confirm if shipment has been handled over to Post office . Or contact the the South African Post Office on *** /*** and quote local tracking number .
Unfortunately due to Economy Service selected for these parcels, these shipment do not transit with DHL Express and therefore we do not have visibility on the transit of these shipments . I hope the above information has been of great help.
Best Regards,Ms Buhle Sekoboane
Customer Care Executive Office Regards,Ms Buhle Sekoboane
Customer Care Executive Office
Unfortunately due to Economy Service selected for these parcels, these shipment do not transit with DHL Express and therefore we do not have visibility on the transit of these shipments . I hope the above information has been of great help.
Best Regards,Ms Buhle Sekoboane
Customer Care Executive Office Regards,Ms Buhle Sekoboane
Customer Care Executive Office