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JN
Jessica N

1 reviews | Active since Dec 2024

02 Dec 2024, 12:32

DHL dragging protocols and miss communication

Honestly from reading the reviews I’m not even surprised that the service is horrible My aunt sent me a package from USA that has Christmas presents such as skincare, body care hair care etc Mind you she had to pay 300$ for it to be shipped here to South Africa When the notification for customs to be paid I tried paying with my card yet the system rejected my NEDBANK CARD , this error dragged for 5 days to the point where I went to the bank to check whether my card was the problem Fast forward my aunt had to pay from USA and it costed R1353 for customs!!!!!?? Fine she payed customs the day before the die delivery and expected the delivery to be rescheduled and sent to meaybe 3 days later or so We waited for 5 days before we got a response saying that my shipment is on hold ??? On hold I tried contacting DHL but there was no response and only emails saying it’s on clearance event? For what I gad to send many emails before they could actively respond and now they are saying that my package was s detained at port health due to hazardous checking and it may take a few days Mind you this shipping went out the 18th if November It is now the 3rd of December!! They’ve asked me for a detailed list of what is inside the box and I’ve sent them It’s the2nd of December I’m waiting my package to still arrive and will not wait longer that’s the 10th

DHL please hurry up with my package

0
Replies (5)
DHL Express
DHL Express's reply02 Dec 2024, 12:50
Official
Dear  Jessica Ngoyi
We appreciate your bringing this issue to our attention.

Please accept our apologies for any inconvenience caused. We are committed to resolving the matter promptly and have already engaged the appropriate department. Rest assured, we are dedicated to providing you with our finest services at all times and will follow up with you within the next two hours.

 Kind Regards,  Customer Care Executive ZA | DHL Express  DHL International Pty Ltd t/a DHL Express Waterfall Logistics Precinct, Pretoria Main Road, Waterfall City, Midrand, 2090 Gauteng South Africa 
JN
Jessica N's update02 Dec 2024, 13:25
Reviewer Update
I await my delivery
Please send it soon

Thank you
DHL Express
DHL Express's reply02 Dec 2024, 14:58
Official
 Dear Jessica,

Thank you for your email.

We acknowledge receipt of your request, and the case has been assigned to our Customer Care department. They will be in contact with you today to assist further.

We apologize for any inconvenience this may have caused and assure you of our best efforts to resolve the matter as quickly as possible.  Best Regards,
DHL Customer Care department 

JN
Jessica N's update03 Dec 2024, 16:44
Reviewer Update
Dear DHLBut how am I supposed to provide that information?? I haven’t even seen my parcel let alone know the ingredients of every single item Is it possible if you could open the parcel yourself and check the ingredients and labels Because we both can’t remember the ingredients The shipper grants permission to check the parcel if needed You can open the box and see for yourself So if you knew that you would check my parcel why did you ask me to make payment without telling me before hand about this protocol Now what if I can’t provide the ingredients of my gifts so all the money spent was in vain You company should of indicated this before we payed for the shipping

DHL Express
DHL Express's reply03 Dec 2024, 17:45
Official
 Dear Jessica,

Thank you for your email.

We acknowledge receipt of your request, and the case has been assigned to our Customer Care department. They will be reaching out to you today to provide further assistance.

We sincerely apologize for any inconvenience this may have caused and assure you of our commitment to resolving the matter as quickly as possible.

Best regards,
DHL Customer Care Department