1 reviews | Active since Jan 2016
DHL- Don't do it!
<p>Your order from the US arrives and you need to pay the duty. DHL emails you and tells you to pay via their online payment portal. Problem: it's offline today. It's offline the next day. So you phone DHL. Eventually someone emails you the bank details for an EFT. So you use those details and send proof of payment to the only email address on the original email: ***. Unfortunately this is the wrong email address and your proof of payment has now vanished without a trace from the DHL system. No one can access those emails, I was told by Randi. I now have to resort to pictures on my phone of the confirmation printout. It so happens that I don't have access to scanning facilities at the moment. Will I ever receive my order? Not if DHL has anything to do with it. </p>
Dear Allison,
Thank you for bringing the below to our attention.
I have forwarded your complaint to our Imports Department and as soon as i get any information from them i will then notify you on the reason why your shipment is still in customs.
I have also forwarded you an email with my details.
Kind Regards
Nicole Pietersen
Customer Care Executive Office
Dear Allison,
Thank you for bringing the below to our attention.
I have forwarded your complaint to our Imports Department and as soon as i get any information from them i will then notify you on the reason why your shipment is still in customs.
I have also forwarded you an email with my details.
Kind Regards
Nicole Pietersen
Customer Care Executive Office
Dear Allison,
Further to my email correspondence, your shipment has been released and will be moved to the station to arrange the delivery.
The other issues will be address internally and you are more than welcome to contact me at any time for any assistance.
Kind Regards
Nicole Pietersen
Customer Care Executive Office
Dear Allison,
Further to my email correspondence, your shipment has been released and will be moved to the station to arrange the delivery.
The other issues will be address internally and you are more than welcome to contact me at any time for any assistance.
Kind Regards
Nicole Pietersen
Customer Care Executive Office
Dear Nicole
Thanks for following up. Your reply doesn't address 2 issues though:
1. Your payment notification doesn't address the problem of how to pay if the online payment portal isn't working.
2. Why isn't it possible for an email sent to one department to be accessed by another?
I use DHL regularly and would like to avoid this problem in future.
Dear Nicole
Thanks for following up. Your reply doesn't address 2 issues though:
1. Your payment notification doesn't address the problem of how to pay if the online payment portal isn't working.
2. Why isn't it possible for an email sent to one department to be accessed by another?
I use DHL regularly and would like to avoid this problem in future.
Dear Allison,
Our portal did have some issues which have been address. if you have any other issues with payments please let me know.
The department that works with the payments to customs uses another system which is not accessible to all of the staff members. I do understand your frustration and i am hoping that i can assist you further with any other queries you have.
Kind Regards
Nicole Pietersen
Customer Care Executive Office
Dear Allison,
Our portal did have some issues which have been address. if you have any other issues with payments please let me know.
The department that works with the payments to customs uses another system which is not accessible to all of the staff members. I do understand your frustration and i am hoping that i can assist you further with any other queries you have.
Kind Regards
Nicole Pietersen
Customer Care Executive Office
Dear Allison,
Shipment has been delivered this morning.
Regards
Nicole Pietersen
Dear Allison,
Shipment has been delivered this morning.
Regards
Nicole Pietersen
Dear Nicole
Many thanks indeed for your prompt and effective follow-up. You have answered all my queries in detail and provided a workable way of dealing with issues that may arise in future. Much appreciated.
Regards
Allison
Dear Nicole
Many thanks indeed for your prompt and effective follow-up. You have answered all my queries in detail and provided a workable way of dealing with issues that may arise in future. Much appreciated.
Regards
Allison