1 reviews | Active since Apr 2018
DHL doesn't deliver!!!!
I have placed 2 orders from an international beauty brand. It was shipped through DHL and arrived in South Africa but hasn't been delivered for over two weeks now and really need those items! !!
Order 1: International Tracking: GM ********** ********** 6352 Has departed from JIMC on 8 April. Local Tracking: RX ********** 12DE
Order 2: International Tracking: GM ********** ********** 7278 Arrived at JIMC on the 5 April 2018.
DHL where are my orders :( :( other courier companies always notified me with my international orders and were much more professional in delivering orders!
I need them urgently! If it is held back by custom fees I will be happy to pay it!
Dear Shazmeen,
Thank you for contacting us at DHL Express.
Please note that your shipments are not transiting with DHL Express but part of the services offered DHL Paket, under the DHL Deutsche Post Banner. Meaning that this parcel did not move via DHL Express service but Global Mail.
These shipments are handed over to the local postal services in each country to handle the delivery. You can contact Global Mail on *** to provide you with your local tracking number so you are able to Track your shipment with the Post office. Once obtained, you can contact the Post office on contacts: *** or by telephone on *** to enquire about the status of your delivery of your parcel.
Unfortunately since did this move on our Express Network , we have limited visibility on the transit of these shipments and are unable to provide additional details.
I hope that the provided information will be helpful.
Best Regards,
Ms Buhle Sekoboane
Customer Care Executive Office
DHL Express – South Africa
DHL House
Cnr: Fabriek and Van Acht Streets
Isando, Gauteng, 1600
Dear Shazmeen,
Thank you for contacting us at DHL Express.
Please note that your shipments are not transiting with DHL Express but part of the services offered DHL Paket, under the DHL Deutsche Post Banner. Meaning that this parcel did not move via DHL Express service but Global Mail.
These shipments are handed over to the local postal services in each country to handle the delivery. You can contact Global Mail on *** to provide you with your local tracking number so you are able to Track your shipment with the Post office. Once obtained, you can contact the Post office on contacts: *** or by telephone on *** to enquire about the status of your delivery of your parcel.
Unfortunately since did this move on our Express Network , we have limited visibility on the transit of these shipments and are unable to provide additional details.
I hope that the provided information will be helpful.
Best Regards,
Ms Buhle Sekoboane
Customer Care Executive Office
DHL Express – South Africa
DHL House
Cnr: Fabriek and Van Acht Streets
Isando, Gauteng, 1600