MN
Mircea N
1 reviews | Active since Mar 2019
08 Dec 2020, 13:07
DHL does not deliver
System is broken. Created an online order for collection with Waybill number *** - for which I have also paid online. Nothing happened - nobody was dispatched, nobody collected. Basically, as hard as it seems to believe, nothing happened. Called on Monday - they don't know what the problem is - got a reference number - *** - I was also promised a call back with some detail - or explanation. Nothing happened. Called again today after getting no feedback. No explanation - just that they will have to basically create another order - with number CBJ***.
Is the online ordering system even working? If it doesn't why don't you follow-up with people to let them now - or just disabled it.
Still waiting for the collection booked (and payed) on the 3rd of December to happen.
Helpful (0)
Replies (4)0
Replies (4)
DHL Express's replyOfficial
08 Dec 2020, 14:38Dear Mircea,
Thank you for your post. Please accept my sincere apology for any inconvenience that may have been caused by this matter.
We have received your complaint. Please allow us time to look into the matter and get it resolved. One of our Customer Care Executives will be in contact with you before 09H00 tomorrow morning.
Regards.
Thank you for your post. Please accept my sincere apology for any inconvenience that may have been caused by this matter.
We have received your complaint. Please allow us time to look into the matter and get it resolved. One of our Customer Care Executives will be in contact with you before 09H00 tomorrow morning.
Regards.
Avery Visagie
Customer Care Executive ZA | DHL Express
DHL Express's reply08 Dec 2020, 14:38
Official
Dear Mircea,
Thank you for your post. Please accept my sincere apology for any inconvenience that may have been caused by this matter.
We have received your complaint. Please allow us time to look into the matter and get it resolved. One of our Customer Care Executives will be in contact with you before 09H00 tomorrow morning.
Regards.
Thank you for your post. Please accept my sincere apology for any inconvenience that may have been caused by this matter.
We have received your complaint. Please allow us time to look into the matter and get it resolved. One of our Customer Care Executives will be in contact with you before 09H00 tomorrow morning.
Regards.
Avery Visagie
Customer Care Executive ZA | DHL Express
MN
Mircea N's updateReviewer Update
09 Dec 2020, 10:02Hi Avery,
Thank you very much for your very prompt reply - it has been appreciated.
Unfortunately nobody contacted me yet about the above issue and it's now 10am.
I doubt I have missed the call, but just in case - I can be contacted on my cell, ***.
I will try my luck again your call center but I must confess that my confidence levels with regards to a swift (or clear) resolution of this problem are very low.
At this stage it seems all avenues to a solution turn into a dead end.
Thank you very much for your very prompt reply - it has been appreciated.
Unfortunately nobody contacted me yet about the above issue and it's now 10am.
I doubt I have missed the call, but just in case - I can be contacted on my cell, ***.
I will try my luck again your call center but I must confess that my confidence levels with regards to a swift (or clear) resolution of this problem are very low.
At this stage it seems all avenues to a solution turn into a dead end.
MN
Mircea N's update09 Dec 2020, 10:02
Reviewer Update
Hi Avery,
Thank you very much for your very prompt reply - it has been appreciated.
Unfortunately nobody contacted me yet about the above issue and it's now 10am.
I doubt I have missed the call, but just in case - I can be contacted on my cell, ***.
I will try my luck again your call center but I must confess that my confidence levels with regards to a swift (or clear) resolution of this problem are very low.
At this stage it seems all avenues to a solution turn into a dead end.
Thank you very much for your very prompt reply - it has been appreciated.
Unfortunately nobody contacted me yet about the above issue and it's now 10am.
I doubt I have missed the call, but just in case - I can be contacted on my cell, ***.
I will try my luck again your call center but I must confess that my confidence levels with regards to a swift (or clear) resolution of this problem are very low.
At this stage it seems all avenues to a solution turn into a dead end.
MN
Mircea N's updateReviewer Update
09 Dec 2020, 14:56Just another update to the Awe Peter community (in case anyone is reading these).
Still no call from DHL (or email, or Hello Peter message or anything) but have followed up on yesterday's case number. I wasn't informed but another waybill with number *** was created and the package was finally collected. It has already made its way through 3 countries in this short time - currently in Amsterdam.
Glad the wheels are in motion. Let's hope it won't get stuck again at a later stage.
Happy days!
Still no call from DHL (or email, or Hello Peter message or anything) but have followed up on yesterday's case number. I wasn't informed but another waybill with number *** was created and the package was finally collected. It has already made its way through 3 countries in this short time - currently in Amsterdam.
Glad the wheels are in motion. Let's hope it won't get stuck again at a later stage.
Happy days!
MN
Mircea N's update09 Dec 2020, 14:56
Reviewer Update
Just another update to the Awe Peter community (in case anyone is reading these).
Still no call from DHL (or email, or Hello Peter message or anything) but have followed up on yesterday's case number. I wasn't informed but another waybill with number *** was created and the package was finally collected. It has already made its way through 3 countries in this short time - currently in Amsterdam.
Glad the wheels are in motion. Let's hope it won't get stuck again at a later stage.
Happy days!
Still no call from DHL (or email, or Hello Peter message or anything) but have followed up on yesterday's case number. I wasn't informed but another waybill with number *** was created and the package was finally collected. It has already made its way through 3 countries in this short time - currently in Amsterdam.
Glad the wheels are in motion. Let's hope it won't get stuck again at a later stage.
Happy days!
DHL Express's replyOfficial
10 Dec 2020, 07:51Dear Mircea,
My sincere apology that no one has been in contact. I will have the matter addressed with the relevant individual.
I appreciate that this has not been a happy encounter with DHL Express, as we strive to offer a top quality service at all times. Incidents of this nature are not taken lightly and we appreciate feedback from our valued customers in order to improve on our services.
Regards.
My sincere apology that no one has been in contact. I will have the matter addressed with the relevant individual.
I appreciate that this has not been a happy encounter with DHL Express, as we strive to offer a top quality service at all times. Incidents of this nature are not taken lightly and we appreciate feedback from our valued customers in order to improve on our services.
Regards.
Avery Visagie
Customer Care Executive ZA | DHL Express
DHL Express's reply10 Dec 2020, 07:51
Official
Dear Mircea,
My sincere apology that no one has been in contact. I will have the matter addressed with the relevant individual.
I appreciate that this has not been a happy encounter with DHL Express, as we strive to offer a top quality service at all times. Incidents of this nature are not taken lightly and we appreciate feedback from our valued customers in order to improve on our services.
Regards.
My sincere apology that no one has been in contact. I will have the matter addressed with the relevant individual.
I appreciate that this has not been a happy encounter with DHL Express, as we strive to offer a top quality service at all times. Incidents of this nature are not taken lightly and we appreciate feedback from our valued customers in order to improve on our services.
Regards.
Avery Visagie
Customer Care Executive ZA | DHL Express