RS
Reghardt S
1 reviews | Active since Jun 2013
23 Dec 2019, 12:19
DHL does not deliver
On thursday I got a notification from DHL that my express amazon delivery was on its way. It must have been strapped to the back of a tortoise, because it did not arrive on thursday, or on friday.
Today (monday), the little DHL pick-up truck came to my house and hooted outside. When I got outside, it was already gone. It was here for less than a minute. Some time later I got a message from DHL, lying, saying that no one was home and that I now have to arrange for redelivery.
This is the worst delivery service I have ever had to use.
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Replies (2)
DHL Express's replyOfficial
23 Dec 2019, 13:41Dear Reghardt,
Thank you for writing to us and for bringing this matter to our attention.
Please accept my humble apology for the way we have handled the delivery of your shipment. I did receive your complaint and looking into it, I am personally investigating what transpired and I will do my best to get the matter resolved as quickly as possible.
Please expect an email from me shortly.
Kind regards.Avery VisagieCustomer Care Executive
Thank you for writing to us and for bringing this matter to our attention.
Please accept my humble apology for the way we have handled the delivery of your shipment. I did receive your complaint and looking into it, I am personally investigating what transpired and I will do my best to get the matter resolved as quickly as possible.
Please expect an email from me shortly.
Kind regards.Avery VisagieCustomer Care Executive
DHL Express's reply23 Dec 2019, 13:41
Official
Dear Reghardt,
Thank you for writing to us and for bringing this matter to our attention.
Please accept my humble apology for the way we have handled the delivery of your shipment. I did receive your complaint and looking into it, I am personally investigating what transpired and I will do my best to get the matter resolved as quickly as possible.
Please expect an email from me shortly.
Kind regards.Avery VisagieCustomer Care Executive
Thank you for writing to us and for bringing this matter to our attention.
Please accept my humble apology for the way we have handled the delivery of your shipment. I did receive your complaint and looking into it, I am personally investigating what transpired and I will do my best to get the matter resolved as quickly as possible.
Please expect an email from me shortly.
Kind regards.Avery VisagieCustomer Care Executive
RS
Reghardt S's updateReviewer Update
23 Dec 2019, 14:10Thank you, Avery.
I ordered a package, not an email. Please see that it is delivered. You have my reference number.
I ordered a package, not an email. Please see that it is delivered. You have my reference number.
RS
Reghardt S's update23 Dec 2019, 14:10
Reviewer Update
Thank you, Avery.
I ordered a package, not an email. Please see that it is delivered. You have my reference number.
I ordered a package, not an email. Please see that it is delivered. You have my reference number.