DHL does not collect goods

A owner of a car performance shop in Canada placed an order for a unit I needed, the item was coming from Hong Kong. The order was placed online with payment. 8 days later I had still not received the item so I called DHL in South Africa. I was basically told that the item was never collected. The DHL rep told over the phone that DHL does hundreds of online orders and cant keep track of everything that happens. He also tells me that its not DHL's problem and that the person that placed the order should have followed up on it. Talk about bad service!<br> <br> So my question is what was the point of doing an online order if DHL cant deal with all of them. Why did DHL not email the person that placed the order? Why is that only after I call do I find out that the item has never left Hong Kong. If there was an issue with collecting the item from the supplier then email us. <br> <br> To me it just looks like DHL just thought awhile, not our problem. Its bad services and Ill never use them again. I have received ten times better service from the South Africa EMS