JP
Jan P
1 reviews | Active since Jan 2013
13 Oct 2020, 23:32
DHL do not pick up the parcel after several days
I have made a booking with DHL. The parcel should have been collected Friday 9 October 2020. I have the waybill and CBJ number correctly in place. Everyday they tell me it will be collected the next day, the next day.
I NEED THIS PARCEL ASAP. I pay premium price for premium service and this is *******.
Escalate this ASAP
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Replies (1)
DHL Express's replyOfficial
26 Oct 2020, 16:06Dear Jan,
I trust this mail finds you well and safe. Thank you for bringing your complaint to our attention, I sincerely apologies for the manner in which this has been handled.
I can assure you we at DHL, take great pride in ensuring our customers have a satisfying experience with our services.
Please allow me a chance to investigate this with further and I will revert to you within the next 24 working hours.
Thank you. Kind Regards,On behalf of the MD office.Busisiwe Sithole
I trust this mail finds you well and safe. Thank you for bringing your complaint to our attention, I sincerely apologies for the manner in which this has been handled.
I can assure you we at DHL, take great pride in ensuring our customers have a satisfying experience with our services.
Please allow me a chance to investigate this with further and I will revert to you within the next 24 working hours.
Thank you. Kind Regards,On behalf of the MD office.Busisiwe Sithole
DHL Express's reply26 Oct 2020, 16:06
Official
Dear Jan,
I trust this mail finds you well and safe. Thank you for bringing your complaint to our attention, I sincerely apologies for the manner in which this has been handled.
I can assure you we at DHL, take great pride in ensuring our customers have a satisfying experience with our services.
Please allow me a chance to investigate this with further and I will revert to you within the next 24 working hours.
Thank you. Kind Regards,On behalf of the MD office.Busisiwe Sithole
I trust this mail finds you well and safe. Thank you for bringing your complaint to our attention, I sincerely apologies for the manner in which this has been handled.
I can assure you we at DHL, take great pride in ensuring our customers have a satisfying experience with our services.
Please allow me a chance to investigate this with further and I will revert to you within the next 24 working hours.
Thank you. Kind Regards,On behalf of the MD office.Busisiwe Sithole