RH
Ray H
1 reviews | Active since Jul 2014
01 Sept 2021, 18:37
DHL do not know what happens in their own company no service
One cannot use the website without accepting cookies and that opens you up to adverts which they state on the site against the popi act not only that I was trying to track an international letter and no one could help after phoning four different numbers and one agent putting the phone down on me They have no way of tracking the letter based on the U K tracking details and in the end they expect me to call U K to get S African detail ( the letter was sent from U K to me in S Africa} How must U K know what S Africa is doing The service is absolutely useless and non existent
Helpful (0)
Replies (3)0
Replies (3)
DHL Express's replyOfficial
02 Sept 2021, 07:27Dear Ray,
Thank you for bringing your complaint to our attention, I sincerely apologies for the manner in which this has been handled.
I can assure you we at DHL, take great pride in ensuring our customers have a satisfying experience with our services.
Please allow me a chance to investigate this further and I will revert to you .
Kind Regards,
Customer Care Executive office
DL Express ZA
Kind Regards,
Customer Care Executive office
DL Express ZA
DHL Express's reply02 Sept 2021, 07:27
Official
Dear Ray,
Thank you for bringing your complaint to our attention, I sincerely apologies for the manner in which this has been handled.
I can assure you we at DHL, take great pride in ensuring our customers have a satisfying experience with our services.
Please allow me a chance to investigate this further and I will revert to you .
Kind Regards,
Customer Care Executive office
DL Express ZA
Kind Regards,
Customer Care Executive office
DL Express ZA
RH
Ray H's updateReviewer Update
02 Sept 2021, 09:34An apology solves nothing as the issue is still not corrected ( this is what we are going to do is what solves things ) The problem now still exists and my parcel from UK is still missing and I cannot track it and no help is forthcoming from DHL.
It seems that nothing will be done to rectify the problem and that this shows that DHL does not value customers or their issues. I feel that this should be escalated to the executive level who should contact the customer
It seems that nothing will be done to rectify the problem and that this shows that DHL does not value customers or their issues. I feel that this should be escalated to the executive level who should contact the customer
RH
Ray H's update02 Sept 2021, 09:34
Reviewer Update
An apology solves nothing as the issue is still not corrected ( this is what we are going to do is what solves things ) The problem now still exists and my parcel from UK is still missing and I cannot track it and no help is forthcoming from DHL.
It seems that nothing will be done to rectify the problem and that this shows that DHL does not value customers or their issues. I feel that this should be escalated to the executive level who should contact the customer
It seems that nothing will be done to rectify the problem and that this shows that DHL does not value customers or their issues. I feel that this should be escalated to the executive level who should contact the customer
RH
Ray H's updateReviewer Update
02 Sept 2021, 12:44When are companies going to learn we do not want customer call ctrs. and in the meantime discover that this parcel is being returned to UK because it was addressed to a P O Box number No attempt was made to contact the sender or the receiver here. this is now a money-making issue. furthermore, the problem is now not in 24 hrs time we used a courier because time is of the essence. Executives in DHL cannot be contacted and do not speak to customers I really think that other courier companies do a far better job and as for them contacting me on my mobile it is a joke it does not happen
RH
Ray H's update02 Sept 2021, 12:44
Reviewer Update
When are companies going to learn we do not want customer call ctrs. and in the meantime discover that this parcel is being returned to UK because it was addressed to a P O Box number No attempt was made to contact the sender or the receiver here. this is now a money-making issue. furthermore, the problem is now not in 24 hrs time we used a courier because time is of the essence. Executives in DHL cannot be contacted and do not speak to customers I really think that other courier companies do a far better job and as for them contacting me on my mobile it is a joke it does not happen