DHL DO NOT DELIVER BUT THEY KNOW HOW TO CHARGE. AVOID!

On Saturday 11October I paid DHL for a courier delivery to HPCSA in Pretoria—- not cheap but I'm needed secure delivery with proof. R560.04 for an envelope to go fromJoburg to Pretoria. On Monday 13 October I tracked the delivery and was informed that it had been delivered at 08h15, but there wasn’t a name of the recipient nor was there a signature. They now suggest that I go back to their office to complain??? I have spent several days trying to trace the delivery and absolutely no one has received it. On contacting DHL, after more than 10 calls over 3 days I am told it was placed in a letter box!!! There are 2 buildings at HPCSA and the envelope with important documents cannot be found. 10 days later. THIS IS NOT WHY I PAID A COURIER R560.00!!! Had I known how *********** DHL was I would have driven through to Pretoria and hand delivered this personally—- less stressful and more reliable than DHL. And they have informed me that my “consultant “ should have informed me that this I what they do. SERIOUSLY??? They have also refused a refund for an item that has disappeared.