DHL Disgusting Service & ****************!

DHL has provided the most disgusting customer service I have ever received. After shipping an item 'express' to Spain for Christmas, not only did the parcel get stuck at Barcelona customs, with no form of communication from DHL's behalf, but after a week of trying to get hold of them with little to no direct communication I was told that it was my duty to clear the package and arrange transport further?? After fighting with them to try and arrange clearance for a parcel that should have arrived 'at the door' before Christmas, it's now 3 weeks later, the clearance has only been accepted now and they've charged me 5 x the amount I paid for the original package (DHL express included in the price) for storing it over the period when it should have been delivered to me?

I'm outright disgusted with the poor standards they seem to uphold and their lack of any consideration towards a paying client.

They will gladly never receive my support as a customer again, & I will make sure that it is known that their services are ************* and untrue.