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dclaxton D

1 reviews | Active since Jan 2017

14 Sept 2020, 10:58

DHL - Disgraceful service - BE AWARE DO NOT USE THIS COMPANY

I am a pensioner that rebuilds steam engine's. I order part from manufacturer in London delivered to my daughter in London.

So engaged DHL (BIG MISTAKE!!!!!) to courier the small parcel to me in Pretoria (South Africa.

The parcel was intercepted by customs 6 WEEKS ago - No reason given.

I have supp**** the original invoice >> • I have supp**** the packing list >> • I have supp**** my bank account showing my purchase amount.

DHL are unable/don't care/*********** to resolve this matter

No feed back is given as to why the parcel is stopped.

Disgraceful service

0
Replies (1)
DHL Express
DHL Express's reply14 Sept 2020, 11:37
Official
Dear David,

Hope this E-mail Finds you Well 

Please note the shipment has been stopped by Customs for inspection.

Customs department  will contact you regarding updates.

I would like to apologies  for the delay 

Thank you. 

 
Kind Regards,
On behalf of the MD office.
Busisiwe Sithole