1 reviews | Active since Dec 2016
DHL!! DHL!!! DHL!!!
<p>We've been waiting for our parcel since forever. We paid everything that's due afterwards we were told a million stories. From the system being down, to not having a driver that'll deliver and and and. Can we please have DHL's management contact details. This is frustrating. Is there a better courier company that actually has competent employees? </p>
Dear Promise
I would like to extend my apologies for this frustrating experience, I understand that this incident has been a great disappointment to you and I assure you that this matter has not been taken lightly as it does not reflect the level of service that DHL Express prides itself in.
Please be advised that your shipment has been stopped by customs for inspection. I have sent you a detailed email of what is required, and I will keep you posted on the progress.
Regards,
Akhona Mvuza
Customer Care Executive Office
DHL Express – South Africa
Dear Promise
I would like to extend my apologies for this frustrating experience, I understand that this incident has been a great disappointment to you and I assure you that this matter has not been taken lightly as it does not reflect the level of service that DHL Express prides itself in.
Please be advised that your shipment has been stopped by customs for inspection. I have sent you a detailed email of what is required, and I will keep you posted on the progress.
Regards,
Akhona Mvuza
Customer Care Executive Office
DHL Express – South Africa