1 reviews | Active since Jul 2015
DHL delivery straight to hell
DHLs customer service is utterly useless (not the people assisting but the DHL query system itself). I’ve been waiting for a package from the 12th of December and they cannot assist me. I’ve been given several numbers to call including DHL Global forwarding (no one picks up and their inbox is full which most likely implies no one will ever answer) as well as DHL global which is an automated system with no option to talk to someone. I’ve been asked for a waybill from DHL express which I obviously did not receive. I just have a tracking number with the last update on the 18th of December. It indicates the package is on route (flight), but I was informed it is being shipped by DHL express personnel. DHL used to be a professional delivery company to use. Now, no one can provide any information and there is no way for customers to query parcel delivery status. Are we suppose to sit and hope parcels will be delivered or can you actually assist? Don’t give me more numbers to contact I want to talk to someone who can assist me.
We appreciate your bringing this issue to our attention.
Please accept our apologies for any inconvenience caused. We are committed to resolving the matter promptly and have already engaged the appropriate department. Rest assured, we are dedicated to providing you with our finest services at all times and will follow up with you tomorrow before 10:00 to explain in detail.
Looking at the tracking number mentioned below, I can confirm that your shipment is moving as part of the services called DHL Paket, under the DHL Deutsche Post Banner. This parcel did not move on the Express network but via Global Mail. These shipments are handed over to the Local Postal services in each country to handle the delivery . You need to contact our e-commerce team on the link below https://www.dhl.com/za-en/home/customer-service.html to interact with the team, their contact number is +*** DHL eCommerce Phone Number alternative you may contact the Post office on either *** or by phone on ***, quote your tracking number. The consultant will be able to provide you with the delivery information required to confirm when you can expect receipt of your shipment.
Kind Regards, Customer Care Executive ZA | DHL Express DHL International Pty Ltd t/a DHL Express Waterfall Logistics Precinct, Pretoria Main Road, Waterfall City, Midrand, 2090 Gauteng South Africa *** mydhl.express.dhl
We appreciate your bringing this issue to our attention.
Please accept our apologies for any inconvenience caused. We are committed to resolving the matter promptly and have already engaged the appropriate department. Rest assured, we are dedicated to providing you with our finest services at all times and will follow up with you tomorrow before 10:00 to explain in detail.
Looking at the tracking number mentioned below, I can confirm that your shipment is moving as part of the services called DHL Paket, under the DHL Deutsche Post Banner. This parcel did not move on the Express network but via Global Mail. These shipments are handed over to the Local Postal services in each country to handle the delivery . You need to contact our e-commerce team on the link below https://www.dhl.com/za-en/home/customer-service.html to interact with the team, their contact number is +*** DHL eCommerce Phone Number alternative you may contact the Post office on either *** or by phone on ***, quote your tracking number. The consultant will be able to provide you with the delivery information required to confirm when you can expect receipt of your shipment.
Kind Regards, Customer Care Executive ZA | DHL Express DHL International Pty Ltd t/a DHL Express Waterfall Logistics Precinct, Pretoria Main Road, Waterfall City, Midrand, 2090 Gauteng South Africa *** mydhl.express.dhl